Customer Service Representative

Job Description

Client Service Representative

Gregg Animal Hospital – Columbia, SC

Gregg Animal Hospital is hiring an experienced Veterinary Receptionist / Client Service Representative to join our growing small animal practice in Columbia, South Carolina.

Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care, modern treatment options, and exceptional service for pet owners. This role is ideal for someone who enjoys working in a fast-paced veterinary hospital, supporting clients and patients, and keeping daily operations running smoothly.

About Gregg Animal Hospital

Gregg Animal Hospital is committed to high-quality veterinary care and outstanding client service. Our veterinarians, technicians, and support staff work together to deliver efficient, compassionate care while utilizing modern medical equipment and advanced treatment techniques.

Located in Columbia, SC, the area offers easy access to parks, trails, lakes, and outdoor recreation, with convenient travel to both the mountains and South Carolina coast.

Veterinary Receptionist Responsibilities

• Greet clients and patients and create a welcoming front desk experience
• Schedule appointments and manage the daily hospital schedule
• Answer phone calls and respond to client questions about services, appointments, and patient needs
• Perform initial triage of patient concerns, including urgent or emergent cases
• Process patient check-in and check-out efficiently
• Handle billing, invoices, and payment transactions
• Manage incoming and outgoing emails and text communications
• Maintain accurate client and patient records in practice management software
• Keep the reception area organized and presentable
• Escalate complex questions or concerns to veterinarians or senior staff when appropriate

Qualifications

• Minimum 1-3 years of experience in a veterinary hospital or animal clinic preferred
• Strong client service and communication skills
• Ability to work efficiently in a fast-paced veterinary environment
• Comfortable handling multi-line phone systems and scheduling software
• Strong organizational and multitasking abilities
• Professional written and verbal communication skills
• Positive attitude and willingness to support the hospital team

What We Offer

• Medical, Dental, and Vision Insurance
• Continuing Education (CE) Opportunities
• Uniform Allowance / Scrubs Provided
• Employee Pet Discount
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability
• Life Insurance

Apply Today

If you have veterinary front desk or client service experience and enjoy working with both pets and people, we encourage you to apply.

Learn more about our hospital: www.gregganimal.com

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.