Planet Fitness · Columbus, Ohio, US

Customer Service Representative

OpenFull-timePay not stated

Open — Planet Fitness has a posting for this job. Posted 25 Aug 2026.

This posting

Posted 25 Aug 2026 · Full-time · Pay not stated

Apply on the employer's site

Opens pfcareers.careerplug.com. Talentify has not checked who owns that address. You apply there — Talentify never asks for an account or a CV.

Job alerts

Get jobs like this by email

Talentify emails you Customer Service Representative jobs in Columbus, Ohio.

Job alerts by email only. We send a link to confirm first, and nothing else arrives until you click it. Every email has a one-click unsubscribe. Privacy policy.

About this job

Benefits:

  • Free uniforms
  • Health insurance
  • Opportunity for advancement
  • Training & development
  • Vision insurance
  • Wellness resources
  • Dental insurance
  • Employee discounts
  • Flexible schedule

Job Summary

This job is full time and will require you work one weekend day. Shift is 2pm to 10pm.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests by providing exceptional customer service
  • Handle all front desk related activities not limited to:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check ID and Member barcodes into the system
    • New member sign-up
    • Take prospective members on a tour of the club
  • Facilitate needed updates to member’s accounts
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
  • Assist in maintaining the neatness and cleanliness of the club
  • Assist in monitoring for safety of persons and cleanliness in the club
  • Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
  • Stock locker rooms with proper supplies/paper products.
  • Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
  • Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude at all times
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent preferred
  • Must be 18 years of age or older

Physical Demands

  • Continual standing and walking during shift
  • Continual talking in person with members and answering incoming membership calls
  • Must be able to occasionally lift up to 50 lbs
  • Will dilute and clean with chemicals during shift
  • Clean and sanitize equipment and often used surfaces in the club
  • Monitor club and assist members throughout entirety of shift

Read the full posting

Not this job's pay

What do Healthcare Support & Administrative jobs in Ohio pay?

Talentify has no pay figure for this posting. The lines below are about Healthcare Support & Administrative jobs on Talentify in Ohio as a group, computed by Talentify's job index across their postings. They are not the pay for this job.

Of the 508 Healthcare Support & Administrative jobs on Talentify in Ohio, 142 list pay per hour.

Taking the midpoint of each listed range, the middle half pay 17.00–21.00 USD per hour and the median is 18.00 USD per hour.

132 of these 142 name no currency; they are counted as USD because the jobs are in the United States.

Pay as employers listed it, not adjusted or verified. Updated 2026-11-07.

Computed on 2026-11-07 from the pay in 142 listings.

Not this job's pay

U.S. Bureau of Labor Statistics, for Customer Service Representatives, the occupation this job title matches. It describes the occupation, not this job.

The median wage for Customer Service Representatives in Ohio was 21.93 USD per hour (45,610 USD per year) in May 2025; the middle half earned 18.00–25.25 USD per hour.

U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025

Customer Service Representative pay and outlook in Ohio

Also open

Also open at Planet Fitness

Planet Fitness's other jobs that have a page here. Each page says open or closed for itself.

Same job, other employers

Customer Service Representative jobs in Ohio at other employers

Pages on Talentify for this job in Ohio, at employers other than Planet Fitness. Each page says open or closed for itself.