Customer Service Representative

The purpose of this position is to provide customer service through telephone or direct contact and perform clerical functions.

Essential Duties and Responsibilities:

• Responds to telephone or UNICOM inquiries for a variety of information.
• Assists customers by obtaining information or records, responding to inquiries, directing visitors to proper department, and scheduling appointments.
• Prepares, verifies, and balances a variety of routine logs and reports.
• Performs office duties by filing, typing, sorting and delivering messages and packages and ensuring proper supply inventory and equipment functioning.
• Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries.

Supplemental Functions:

• Performs other similar duties as required.

Job Specifications and Qualifications:

Knowledge:

• Customer service principles and practices;
• Modern office equipment;
• Basic mathematical concepts.

Licensing and Certifications:

• None Required.

Working Conditions / Physical Requirements:

• Positions in this class require: standing, fine dexterity, walking, lifting, carrying, sitting, reaching, handling, kneeling, vision, bending, crouching, hearing, twisting, talking.
• Light Work: Exerting up to 20 pounds occasionally, 10 pounds frequently, or negligible amounts constantly AND/OR walking or standing to a significant degree.
• Incumbents may be subjected to extreme temperature, wetness and/or humidity, noise and vibrations.
• Some weekends, holidays and overnights required. This will be a 12 hour shift that can be scheduled within 6am-midnight.