Customer Service Representative

At Rapid Response, customer service goes beyond answering calls; we are the calm, confident voice people rely on during emergencies.

Purpose: Using advanced technology combined with high industry standards, our team protects homes and businesses in countless communities by responding to alarm activations, providing necessary assistance and dispatching first responders in the case of a true emergency. Our work means so much more as we are the voice of reassurance on the other line and support during critical moments.

Work Flexibility: Our Contact Center (call center) operates 24/7/365 days a year including holidays and weekends and customer service representatives work rotating days. Various schedules are offered to accommodate individuals’ unique needs, maintaining a steady work schedule and consistent number of hours per week.

Work Culture/Career Growth: Our organization features a healthy work culture that embraces individuals and creates the conditions for respect and strong relationships, emphasizing employee well-being and diversity. As a leader in the industry, Rapid’s presence continues to grow, contributing to new opportunities for career advancement. Over 90% of our senior leadership started in the monitoring center.

No prior industry experience is necessary! We pride ourselves in our training and provide fully paid, extensive 4-week instruction in our state-of-the-art classroom training environment.

Text CACSR to 951-470-1444 to apply

Location

On site in Corona, CA

Available Positions

• Full-Time
• Part-Time

Start dates Available

• January 2027

Salary Range: $22 HOURLY + 2ND SHIFT, 3RD SHIFT, WEEKEND & SPANISH PAY RATE DIFFERENTIALS!

Rapid Response acknowledges the sacrifices our employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. For hours worked between:

• +$0.50/hr. for hours worked between 5:00pm and 9:00pm
• +$1.00/hr. for hours worked between 9:01pm and 6:00am
• +$1.00/hr for hours worked on Saturday & Sunday between midnight and 11:59pm
• +$1.00/hr. Spanish Bilingual

Responsibilities

• Successfully complete all required training and follow company protocols and procedures
• Process outbound calls to customers and authority agencies in a call center setting, some inbound.
• Provide detail-oriented customer service and empathetic support to our customers with a sense of urgency
• Respond to, verifies, and dispatches on emergency signals
• Handle security alarm activations for residences and businesses in a professional manner
• Multitask and remain calm in various stressful situations

Qualifications

• 2+ years of relevant work experience in customer service, equivalent Military background or Associate degree preferred.
• Proficient computer, written, and verbal skills. Comfortable using a headset in a high call volume setting
• Successfully clear drug screen and background check to meet industry and security licensing requirements
• Must successfully complete and pass the RRMS New Hire Operations Training Course

What awaits you at Rapid Response

• Annual salary increases, shift differentials, and performance bonuses
• Medical, Dental, Vision, and 401k
• Additional compensation for bilingual in Spanish
• Paid Vacation and Sick Time
• Wellness Program + Wellness DAYS OFF
• Internal advancement opportunities

About Rapid Response

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid!

Additional Information

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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