Customer Service Representative

WorldVia Travel Network is a leading, innovative company supporting thousands of independent travel business owners across the U.S. Our team is passionate about helping our members succeed-delivering exceptional service, solutions, and support every day. Join a dynamic team where your work truly matters, and your ideas are valued.
The Opportunity

Are you energized by helping others, solving problems, and creating a positive member experience? We're searching for a Customer Service Representative (known as Member Success Specialist internally) to join us. In this role, you'll be the friendly, knowledgeable voice and advocate for our agency members-ensuring they get the answers, support, and encouragement they need to thrive.
What You'll Do

• Respond promptly to member inquiries via phone, email, video calls, and live chat
• Guide new members and make sure they're excited about our programs and resources
• Troubleshoot issues, investigate solutions, and coach members through next steps
• Maintain accurate member records and document solutions in our systems
• Collaborate with the Agency Development & Service Delivery team and other departments to resolve advanced queries
• Inform members about additional products and services to help their business grow
• Meet personal and team support quotas and revenue targets
• Always champion an outstanding member experience

Requirements

• 2+ years of customer or client support experience, ideally using CRM/Support Desk tools
• Engaging, empathetic communication-both written and verbal
• Strong phone and active listening skills
• Ability to adapt and respond to different communication styles
• Resourcefulness, self-management, and great researching skills
• Organized, able to multitask, prioritize, and manage time effectively
• High school diploma required
• Available to work Monday through Friday, 9 AM to 8 PM, and on Saturday, 9 AM to 4 PM
• Experience in the travel industry is a plus!

Benefits

• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off + Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program

Equal Opportunity & E-Verify Statement
WorldVia is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

WorldVia participates in E-Verify. We will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.