Customer Service Representative

Customer Service Sales Specialist

Sebastian is a premier provider of communications and construction services in California. With more than 70 years of experience, Sebastian is passionate about providing people with a great place to work. Our high growth and dynamic model offers employees the opportunity for career advancement. As a family company we value the expertise and experience of our team.

Job Description:

The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on a specific product or service.

Job Duties:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up with customers to ensure their issues are resolved and to enhance customer satisfaction.
• Assists customers with troubleshooting technical issues related to products or services.
• Processes orders and trouble tickets in accordance with company policies.
• Provides product recommendations based on customer needs and preferences.
• Documents and reports customer feedback to relevant departments.
• Collaborates with internal teams, including sales, technical support, and management, to address customer concerns.
• Prepares and provides accurate quotes for products and services based on customer needs and company pricing guidelines.
• Proactively identifies sales opportunities and promotes relevant products or services to customers.
• Assists customers with understanding pricing structures, discounts, and special offers.
• Works closely with the sales team to generate leads and convert inquiries into sales.
• Identifies opportunities to upsell or cross-sell additional products and services.
• Stays updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
• Adheres to company policies and procedures while maintaining a high level of professionalism.
• Other duties and responsibilities may be assigned as necessary.

Job Requirements:

• High school diploma or equivalent.
• Customer service experience required.
• Some experience with the product or service to which the specialist will be assigned preferred.
• Excellent communication skills including active listening.
• Organized with attention to detail.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.

Compliance:

• If you need an accommodation as part of the employment process, please contact Human Resources.
• Sebastian is an Equal Opportunity Employer, including disabled and veterans.
• If you want to view the Pay Transparency Policy Statement, please click the link: English