Customer Service Representative

Job Description

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

Position Summary

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

Job Details

· Employment Type: Full-time

· Benefits: Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)

· Opportunities to grow/advance into other roles within the clinic.

Key Responsibilities

· Client Communication: Answer multi-line phones, greet clients warmly, and answer basic questions about our services.

· Scheduling: Book appointments, surgeries, and follow-up visits using our scheduling system.

· Medical Records: Create, update, and maintain accurate electronic and physical patient records.

· Facility Care: Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.

· Billing and Checkout: Process payments, explain invoices, and handle check-in/check-out duties.

Qualifications

· Experience: Minimum of 1 year of customer service (CSR) experience required.

· High school diploma or equivalent.

· Comfort working in a busy environment with animals present.

· Strong attention to detail and basic computer skills.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.