Customer Service Representative I

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday-Friday 8am-4:30pm

WORK LOCATION

Hybrid; primary location 714 N Senate Ave, Suite 110

KEY RESPONSIBILITIES

• Manage incoming calls from patients seeking to schedule appointments and direct calls to appropriate team members as needed.
• Conduct outbound calls to schedule patients and provide appointment follow-up.
• Process orders for CPAP and BiPAP devices for patients diagnosed with sleep apnea.
• Verify insurance benefits and obtain prior authorizations as required.
• Review sleep study documentation to ensure patients meet established criteria for services and equipment.
• Schedule patient appointments and maintain accurate scheduling records.
• Accurately gather, document, and update patient information and interactions within scheduling and database systems.
• Process service requests, order updates, exchanges, and related patient support activities.
• Collaborate with internal departments to resolve patient concerns and service issues.
• Communicate effectively with patients, providers, referral sources, and other healthcare partners.
• Determine appropriate solutions for routine patient and customer concerns while adhering to organizational policies and guidelines.
• Maintain confidentiality of patient information and comply with all applicable privacy requirements.
• Demonstrate professionalism, empathy, and a positive attitude in all patient and customer interactions.

REQUIREMENTS

• High School Diploma/GED is required.
• Requires 0-3 years of relevant experience.
• Requires proficiency in Microsoft Office.
• Requires the ability to manage time effectively in a fast-paced environment.