Customer Service Representative I

The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.

ESSENTIAL FUNCTIONS

• Able to answer high volume customer phone calls, emails, and in-person requests.
• Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
• Enter data into the computer to determine total cost for the customer.
• Answer incoming customer PO orders as soon as possible.
• Communicate terms of sale to customers at time of quote or order.
• Check inventory control and notify stock control departments on part items out of stock.
• Able to work in a fast-paced environment.
• Ability to multitask, prioritize, and manage time effectively.
• Work with customers to resolve complaints and discrepancies.
• Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
• Process orders and provide product stock ETAs.
• Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.

SKILLS

• Computer knowledge (email etiquette, PDF, website navigation).
• Bi-lingual – English / Spanish (optional).
• Strong communication skills (verbal and written), detail-oriented.

WORK SCHEDULE

• Monday - Friday
• 8:00am - 5:00pm

PAY RATE

• $20/HR

REPORTING RELATIONSHIP

• Parts Supervisor

SUBORDINATE STAFF

• None

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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