Customer Service Representative

***Your state minimum wage cannot exceed starting wage of this position to apply, $15.00 or $15.50 for Bilingual English/Spanish***

Job description:

FirstSource Healthcare has immediate full-time Work from Home positions available as Customer Service Representative.

As a Customer Service Support Agent, providing remote support to paramedics and healthcare professionals. This role is crucial in ensuring timely and accurate communication between patients, providers, and internal departments.

Key Responsibilities

• Answer inbound calls from patients, providers, and internal staff.
• Provide non-clinical support to paramedics and emergency response teams.
• Document interactions accurately in electronic systems.
• Route calls to appropriate departments or escalate urgent issues.
• Maintain confidentiality and adhere to HIPAA and Kaiser Permanente policies.
• Support scheduling and coordination of patient services when needed.

Required Qualifications

• High School Diploma or GED.
• Minimum 1 year of experience in a call center or customer service role.
• Typing speed of at least 25-30 WPM.
• Strong verbal and written communication skills.
• Ability to work independently and manage multiple tasks.
• Comfortable using multiple software systems simultaneously.
• Internet speeds: 50mbps down / 25mbps up

Home connectivity: Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. *No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g *Company will provide equipment; you will only be required to have a UL surge protector to protect equipment.

Additional Remote Work Requirements.

• Must have a private, quiet and dedicated workstation. *No children or babysitting
• Ability to work flexible hours, including evenings and weekends.
• Ability to attend Training is 8am-4:30pm PST - Pacific time Monday thru Friday for up to 12 weeks. *Training schedule is not work schedule
• Ability to work any shifts 8am-10pm PST- Pacific time, Monday - Sunday *Overtime is based on company needs

Starting wage: $15 and Bilingual English/Spanish $15.50 (wage non-negotiable, *Additional earning potential for perfect attendance during each pay period.)

Working Environment This role may involve working with secure and confidential data, requiring adherence to strict data security and privacy standards. Some after-hours or weekend availability may be required during system maintenance, and month end operations.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.