Customer Service Representative

SUMMARY

This position’s primary duty will be to serve as a direct point of contact for customers and is responsible for ensuring that the Company’s customers receive an adequate level of service. This position maintains solid customer relationships by providing information in response to inquiries about products or services and to handle and resolve complaints with speed and professionalism, along with discretion and independent judgment.

DUTIES AND RESPONSIBILITIES

1. Receive and process high volume of incoming orders via phone, fax, and electronic format in an accurate and timely manor.
2. Process status and inquiry requests in an accurate and timely manner.
3. Respond promptly to all customer inquiries.
4. Answer limited volume of phone calls in a timely, professional, and courteous manner.

KNOWLEDGE AND SKILL REQUIREMENTS

1. High school diploma or equivalent
2. Excellent written and verbal communication skills
3. Excellent phone skills
4. PC, Microsoft Word, Excel, and basic computer knowledge. Specific knowledge of internal operating systems beneficial.
5. Attention to detail and task completion skills

Qualifications

Education

Required

High School

Behaviors

Required

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Thought Provoking:Capable of making others think deeply on a subject

Team Player:Works well as a member of a group

Dedicated:Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.