Customer Service Representative

Company Information

PACCAR is a Global Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture, and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!

Division Information

PACCAR Financial (PFC)

PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 15 countries including a portfolio of more than 150,000 trucks and trailers and total assets in excess of $9 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 25,000 vehicles.

Requisition Summary

The Customer Service Representative is responsible for delivering outstanding customer service by serving as a primary point of contact for customer inquiries and account support. This role handles loan account servicing, payoff quotes, bill of sale requests, final invoices, and online registration assistance while ensuring a positive customer experience. The position also coordinates title and lien release processing, manages toll violation accounts, prepares cash receipt documentation, and maintains accurate operational records and reports. In addition, the Customer Service Representative supports title, insurance, and administrative functions, contributing to the efficient and accurate execution of day-to-day business operations and ensuring compliance with company policies and procedures.

The position is based on Lewisville, TX and hours are Monday through Friday 9:00 AM – 6:00 PM CST as coverage is needed coast to coast.

Job Functions / Responsibilities

PACCAR Financial Services provides finance, lease and insurance services to dealers and customers in 15 countries including a portfolio of more than 150,000 trucks and trailers and total assets in excess of $9 billion. The group includes PACCAR Leasing, a major full-service truck leasing company in North America, with a fleet of over 25,000 vehicles.

Job Functions / Responsibilities

• Receive incoming customer calls; point of contact for general inquiries
• Provide payoff quotes, bill of sales, final invoices
• Assist customers with online registration
• Advises customers by phone or in writing about loan information
• Process title and lien releases
• Provide adequate documentation support for administration department
• Prepares check transmittals for cash receipts
• Maintains various logs and reports
• Maintain toll violations on lease customers
• Assist the title and insurance department as needed
• Other duties as assigned

Qualifications & Skills

• Strong customer service orientation
• Excellent organizational skills
• Must be able to perform multiple tasks while maintaining strong attention to detail
• Solid PC skills; Microsoft Office suite
• Must be a team player; flexible and adaptive
• Self-motivated with a “can-do” attitude
• Bachelor’s degree preferred

Benefits

​As a U.S. PACCAR employee, you have a full range of benefit options including:

- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is also eligible for a holiday gift

Diversity

PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

PACCAR increases awareness through the efforts of global company-wide Diversity Councils and various employee resource groups that support initiatives & activities including multi-cultural events, outreach, mentorship programs, and more. PACCAR has been awarded the Top Company for Women to Work for in Transportation since 2018 by the Women In Trucking Association and Newsweek 2023 America’s Greatest Workplaces for Women.

For more information, please visit our Diversity and Inclusion Commitment page: Diversity and Inclusion (https://jobs.paccar.com/content/Diversity-and-Inclusion/?locale=en_US)

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability. At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. Additionally, this role is eligible for the full range of benefit options listed above.

This position may be eligible for an employee referral bonus. Please review the Employee Referral Bonus Instructions for information on steps or contact your HR representative.

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