Customer Service Representative

If you are an experienced Customer Service Representative (CSR) looking for an opportunity to grow, Emerson has an exciting opportunity for you! Manufacturer of large custom-designed control valves, you will work in a dynamic and high-tech production facility based in our Marshalltown, Iowa location.

AS A CUSTOMER SERVICE REPRESENTATIVE (CSR) YOU WILL:

• Provides manufacturing lead time quotes when requested.
• Develops manufacturing milestone execution plans for critical orders.
• Manages Built Not Shipped and Date Management for assigned Impact Partners.
• Coordinates all the factory actions related to the given orders.
• Supports Production Planning, Value Streams, & QA as needed.
• Monitors order progress and execution to meet any commitment given to the customer.
• When necessary, expedites the different functions at the appropriate level.
• Provides regular and timely progress updates to Impact Partners and highlights any deviation compared to the original plan.
• Prepares the inspections and shipping schedules, ensuring the order is shipped on time according to the Customer request.
• Schedules, prepares for, and implements the order related customer inspections.
• Handles video inspections (livestream and pre-recorded) as ordered.
• Manages the customer or representative during visits and inspections at factory site.
• Assist with factory tours.

WHO YOU ARE:

You step up to handle tough issues. You provide timely and helpful information to individuals across the organization. You partner with others to get work done. You establish and maintain effective customer relationships.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

• 2-year degree required or High School Diploma/GED with 2 years manufacturing or customer service experience
• Must be fluent in English
• Legal Authorization to work in the United States - sponsorship will not be provided for this role

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

• Manufacturing experience preferred
• Possess good, assertive communication skills and interpersonal skills to interfaces with people at all levels.
• Extremely detailed oriented and organized.
• Able to work independently, but involve others when needed.
• Ability to handle a high level of stress.
• Good decision making and problem solving skills.
• Demonstrate dynamic work style in a continuously complex and changing environment.
• Ability to multi-task in a fast-paced environment.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our Location:

Marshalltown, Iowa, combines the charm of a close-knit community with the conveniences of a thriving city. Located in central Iowa, less than an hour from both Des Moines and Ames, Marshalltown offers easy access to urban amenities while providing a variety of local outdoor recreation activities like hiking, biking, golf, swimming, and exploring local parks. With its affordable cost of living, excellent schools, and vibrant diverse local culture, Marshalltown is a welcoming place to call home!

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