Customer Service Representative

At Security National Bank, we believe something simple but powerful: everything matters, because people matter. Every conversation, every decision, and every relationship is an opportunity to make a meaningful impact. If you’re passionate about building trusted relationships and guiding clients through some of the most important financial decisions of their lives, you’ll find purpose and opportunity here.

YOUR OPPORTUNITY: CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative (CSR), you are the face of Security National Bank and play a vital role in creating exceptional customer experiences. Serving as the Bank's front-line ambassador, you will build meaningful relationships with customers while accurately processing financial transactions and identifying opportunities to connect customers with products and services that meet their needs.

This role is ideal for an individual who enjoys working with people, excels in a fast-paced environment, and has a strong attention to detail. Security National Bank provides the training, support, and professional development needed to build a successful career in banking.

WHAT YOU’LL DO

Customer Service

• Deliver exceptional service to every customer by creating a welcoming and professional banking experience.
• Develop and maintain strong customer relationships through friendly, timely, and accurate service.
• Assist customers with questions, account inquiries, and problem resolution.
• Identify customer needs through effective questioning and refer appropriate banking products, services, and digital solutions.

Transaction Processing & Cash Handling

• Accurately process customer transactions, including deposits, withdrawals, transfers, and payments.
• Maintain and balance an assigned cash drawer in accordance with Bank policies and procedures.
• Receive and process loan, credit card, and safe deposit box payments.
• Process cash services and currency transactions.
• Redeem U.S. Savings Bonds.
• Handle large volumes of transactions efficiently while maintaining a high level of accuracy.

Operations & Compliance

• Follow all Bank policies, procedures, security requirements, and regulatory guidelines.
• Maintain accurate records and documentation related to customer transactions.
• Identify and resolve transaction discrepancies promptly and professionally.
• Support branch operations and assist with additional responsibilities as needed.

Teamwork & Professionalism

• Collaborate with coworkers to ensure branch goals and customer expectations are met.
• Demonstrate a positive, team-oriented attitude and proactively assist others when needed.
• Participate in training and development opportunities to expand banking knowledge and skills.

WHAT MAKES YOU A GREAT FIT

Required Qualifications

• High school diploma or equivalent.
• Cash handling experience.
• Customer service experience.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to navigate multiple computer systems and applications, including Microsoft Word and Excel.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.
• Strong organizational, analytical, and problem-solving skills.
• Self-motivated with the ability to work independently and as part of a team.
• Professional, courteous, and service-oriented demeanor.

Preferred Qualifications

• Previous banking or financial services experience.
• Experience identifying customer needs and recommending products or services.

WHY SECURITY NATIONAL BANK

At Security National Bank, we believe our people are our greatest asset. We foster a professional, collaborative environment where employees are empowered to grow, contribute, and build meaningful careers. Through hands-on training, career development opportunities, and a strong commitment to customer service excellence, we provide the foundation for long-term success. Whether you're starting your banking career or looking to grow within the industry, Security National Bank offers the opportunity to make an impact while being part of a team that genuinely enjoys coming to work each day.

HOURS:

Regular business hours Monday through Friday, with occasional Saturday morning hours.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbonline.com/mattertoday

LOCATION:

Moville, IA
Lawton, IA

Qualifications

Education

Preferred

High School

Experience

Preferred

Cash Handling experience

Customer Service expierence

Behaviors

Preferred

Team Player:Works well as a member of a group

Loyal:Shows firm and constant support to a cause

Enthusiastic:Shows intense and eager enjoyment and interest

Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well

Dedicated:Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Work-Life Balance:Inspired to perform well by having ample time to pursue work and interests outside of work

Self-Starter:Inspired to perform without outside help

Job Security:Inspired to perform well by the knowledge that your job is safe

Growth Opportunities:Inspired to perform well by the chance to take on more responsibility

Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.