Customer Service Representative

Job Details

Division: CHI Overhead Doors

Location: Ontario, CA, United States

Other Available Locations: N/A

Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve.

Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more.

About Our Division:

C.H.I. Overhead Doors is a leading manufacturer of overhead doors. We have production facilities located in Illinois & Indiana, and Service Center/Warehouse facilities in California, Colorado, New Hampshire, & New Jersey. The Service Centers are standalone operations, and are staffed with management personnel, customer service representatives, accountants, warehouse teammates, and drivers. Service Centers are key components of our business model for strategic sales growth, dealer-customer relations, and logistics.

Basic Job Functions:

Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Overview
The Customer Service Representative is the main point of contact for internal and external customers of C.H.I. Overhead Doors. You’ll use in-depth product knowledge and strong problem-solving skills to manage orders, answer questions, and partner with teammates across departments to deliver exceptional customer service to our dealer network.

Duties

• Uphold and lead by example on safety policies, practices, procedures, and housekeeping standards at all times
• Process and prepare customer quotes, orders, changes, and returns according to department policies and procedures
• Communicate & engage with customers by phone and email in a friendly, professional & proactive manner
• Enter orders and handle invoicing, billing, and related financial transactions
• Answer product knowledge questions accurately, drawing on in-depth knowledge of C.H.I. products and programs
• Provide customers with timely, accurate order status updates
• Organize and maintain paperwork tied to customer orders
• Work with the accounting department to resolve disputed credit items
• Report service failures and customer concerns to the company promptly
• Partner with the sales team to meet and exceed customer service expectations
• All other duties as assigned

Onboarding and training for this position will require travel to C.H.I. Overhead Doors' headquarters in Arthur, Illinois. (Expenses are paid for and/or reimbursed by the company.)

Compensation

$29.25-$33.42/hour ($19.50-$22.28 base hourly rate + Weekly Production Bonus)

Example: Hourly Base Rate = 19.50 Weekly Average Production Bonus = 50%. Total Hourly Rate = $29.25

Production Bonus

Production Bonus percentage is variable, determinate upon attaining production goals each week. Production Bonus is paid out weekly.

Profit-Sharing

10% of Nucor’s pre-tax earnings are contributed to the Profit Sharing Plan annually and distributed to all eligible teammates. A large portion is deposited into your profit-sharing account, and a smaller portion is distributed in cash. Current 6-year average = 19.88% of your eligible earnings. Eligible earnings include regular pay, overtime, and bonus.

Benefits:

Build a career, not just a paycheck

• At C.H.I. Overhead Doors, a Nucor company, you earn more when we hit our production goals
• You share in company profits every year
• You get benefits designed to support you and your family for the long haul
• Growth & advancement opportunities are endless at Nucor's 300+ locations

Cash Benefits

• Profit sharing: 10% of Nucor’s pre-tax earnings go to our teammates each year. The 6-year average is 18.28% of eligible earnings.
• 401(k) with company match, 100% vested immediately
• Nucor stock purchase plan with company match
• Stock awards for years of service

Health & Family Benefits

• No-deductible medical and prescription coverage, now including fertility coverage
• Dental and vision insurance
• Access to Teladoc: free virtual medical, dermatology, and mental health visits
• No-cost physical therapy, wellness programs, and Employee Assistance Programs
• Company-paid basic life insurance

Time Off & Security Benefits

• Paid Time Off
• 11 paid holidays
• Paid parental leave, sick pay, and voluntary long-term disability

Educational Benefits

• Education reimbursement up to $5,250 per year
• Company-paid training & certifications on a variety of subjects
• Scholarships of up to $5,000 for teammates’ children

Minimum Qualifications:

• 2 years experience in Customer Service or Inside Sales in a building products industry or home services industry (B2C--pest control, plumbing, contractors, etc).

Preferred Qualifications:

• Excellent communication and interpersonal skills.
• Strong sales skills, including prospecting, negotiating, and closing deals.
• Experience with CRM systems and online communication platforms.
• Knowledge of sales and marketing principles and strategies.
• Highly organized, self-motivated, and goal-oriented.
• Ability to work independently and in a team environment.
• Bachelor's degree in business administration, sales, marketing, or a related field is desirable

Nucor is an Equal Opportunity Employer and a drug-free workplace