Customer Service Representative

Job Description

Customer Service Representative (CSR)

Animal Clinic of Rapid City | Full-Time or Part-Time

Be the voice and heart of exceptional veterinary care.

Animal Clinic of Rapid City is seeking a Customer Service Representative (CSR) to join our growing team. As a growing, 8-doctor general practice with a 24/7 emergency hospital, we provide advanced, high-quality medicine and serve as a trusted resource for pet owners across the region.

Our front desk team plays a critical role in shaping the client experience—from the first phone call to the moment they leave our clinic. If you thrive in a fast-paced environment and enjoy building meaningful connections with clients and their pets, we’d love to meet you.

Why You’ll Love Working Here

• Be part of a collaborative, supportive team that truly cares
• Work in a dynamic environment with both general practice and emergency care
• Enjoy opportunities for learning, growth, and advancement
• Contribute to a culture that values positivity, professionalism, and teamwork

Who We’re Looking For

We’re seeking a friendly, organized, and proactive professional who:

• Has a passion for helping people and animals
• Communicates clearly and confidently in person and on the phone
• Thrives in a fast-paced, multi-tasking environment
• Maintains a positive, professional attitude under pressure
• Is detail-oriented and highly organized
• Works well both independently and as part of a team

Previous medical or veterinary reception experience is preferred, but not required—we’re happy to train the right person.

Key Responsibilities

• Answer and manage a multi-line phone system
• Schedule appointments efficiently and accurately
• Greet clients and patients with warmth and professionalism
• Manage client check-in and check-out, including:
• Consent and release forms
• Wellness plan education and enrollment
• Payment collection and deposits
• Coordinate communication across multiple platforms
• Maintain a clean, welcoming, and organized reception area
• Support the clinical team by ensuring smooth client flow and communication

What We Offer

We believe in taking care of our team just as well as we care for our patients:

• Competitive pay + profit-sharing bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Health Savings Account (HSA)
• Life insurance & Employee Assistance Program
• Paid time off
• Flexible scheduling (including weekends)
• Generous employee discounts on veterinary services and pet food (Royal Canin & Science Diet)
• A culture that encourages growth, development, and new ideas

Work Environment

• Fast-paced, engaging, and team-oriented
• Client-focused with an emphasis on compassion and communication
• A place where your role truly makes a difference every day

If you’re ready to be part of a team that delivers exceptional care and service to both pets and their people, we encourage you to apply today.

Animal Clinic of Rapid City | Where Compassion Meets Excellence

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.