Customer Service Representative (Remote)

Job Description:

Customer Service Representative (Remote) Primary Duties & Responsibilities At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.

Role Overview:

Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team!

In this role, you will be responsible for providing superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR's focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).

The Customer Service Representatives acts on behalf of Globe Life Inc. as a first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as-needed basis.

This is a remote/work-from-home position with a Monday through Friday schedule and no weekend shifts

What You Will Do:

• Assist with daily call volume (service level takes priority).
• Provide accurate resolutions to customer inquiries in a professional and courteous manner.
• Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.).
• Act as first-tier support for all customer inquiries on behalf of Globe Life Inc.
• Effectively communicate and resolve customer issues through first contact resolution.
• Meet Quality Assurance Requirements and other key performance metrics.
• Assist with important department and company initiatives on an as-needed basis.
• All other duties as assigned.

What You Can Bring:

• High school diploma or equivalent.
• 1 year of customer service experience in a similar role.
• Excellent verbal, written, and listening communication skills with the ability to ask probing questions, understand concerns, and overcome objections.
• Strong knowledge of customer service principles and practices with the ability to listen to and understand client needs and exceed service and quality expectations.
• Proficient in Microsoft Office Suite, specifically Word, Excel, and Outlook, with general working knowledge of the Internet for business use and ability to learn new computer systems.
• Commitment to team and organizational goals through collaboration and support of fellow team members.
• Professional and friendly attitude with the ability to quickly develop rapport with customers.
• Ability to professionally handle and resolve escalated issues.
• Detail-oriented with the ability to adhere to defined operational standards.
• Flexibility in schedule availability.
• Willingness to work shift work and overtime as required.
• Heavy computer and phone usage.
• Ability to sit 90% of the workday.
• Bilingual Customer Service Representative- Fluency in Spanish and English - speaking, reading, and writing required. (Bilingual Customer Service Representative: Standard hourly rate + $1.00 per hour for bilingual proficiency)

Applicable To All Employees of Globe Life Family of Companies:

• Reliable and predictable attendance of your assigned shift.
• Ability to work full time and/or part time based on the position specifications.

How Globe Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don't just work, but thrive at Globe Life:

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
• Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave to help our employees welcome their new additions.
• Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.