Customer Service Representative

Position Type:
Clerical/Administrative/Customer Service Representative

Date Posted:
10/14/2026

Location:
City of Seguin

Receives and process various payments through payment windows;

Processes applications for initiation, transfer, and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;

Responsible for reconciling own cash drawer daily;

Prepares and delivers various bank deposits;

Prepares cut off list;

Processes and distributes NSF checks and accompanying documentation;

Inventories office supplies;

Answers inquiries from the public;

Responsible for the opening and closing of the cash vault; and

Customer Service Rep.docx

Job Description: CUSTOMER SERVICE REPRESENTATIVE

PAY GROUP: U5
City of Seguin Pay Schedule

SUMMARY OF POSITION:
Receives various payments and provides accurate accounting of same; processes applications for initiation, transfer and/or discontinuance of utility services.

EXAMPLES OF WORK:

Essential Duties*

• Receives and process various payments through payment windows;
• Processes applications for initiation, transfer, and/or discontinuance of utility services which includes: entering customer information into the computer assigning services and generating appropriate service orders;
• Responsible for reconciling own cash drawer daily;
• Prepares and delivers various bank deposits;
• Prepares cut off list;
• Processes and distributes NSF checks and accompanying documentation;
• Inventories office supplies;
• Answers inquiries from the public;
• Responsible for the opening and closing of the cash vault; and

Other Important Duties*
Performs such other duties as may be assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Demonstrated ability to: learn standard computer spreadsheet operation.

Ability to: perform a volume of numerical detail work with speed and accuracy; make mathematical computations with and without mechanical assistance; maintain positive attitude and accurate work habits during stressful interactions with the public; prepare financial and other records in a systematic, neat, legible manner; make changes accurately; multitask and work in a fast paced environment; establish and maintain effective working relationships with co-workers; work with members of the public in a pleasant and courteous manner; and follow complex instructions.

ACCEPTABLE EXPERIENCE AND TRAINING:
High school graduation or its equivalent; experience in customer service; and one year of related experience to include cash handling and reconciliation; computer experience preferred.

CERTIFICATES AND LICENSES REQUIRED:
Must be bondable.

For full job description click on the attachment

- Salary is $21.31/hour
- Position Will Remain Open Until Filled
- The City of Seguin is an "Equal Opportunity Employer" (AA/EOE)

* For the purpose of compliance with the Americans With Disabilities Act (ADA). This job description does not take into account potential reasonable accommodations.