Customer Service Representative - State Farm Agent Team Member

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Competitive salary

Insurance Customer Service Representative – Inside Sales

Meghan MacDonald State Farm
756 Graham Road, Cuyahoga Falls, OH 44221
Full-Time | In-Office | Customer Service & Inside Sales

Help Customers. Build Relationships. Grow Your Career.

Are you someone who genuinely enjoys helping people, solving problems, and building lasting relationships? Do you have a natural ability to turn conversations into opportunities?

Meghan MacDonald State Farm is seeking a personable, motivated Insurance Customer Service Representative to join our team!

This position offers the opportunity to combine exceptional customer service with rewarding inside sales responsibilities. You'll be a trusted resource for existing customers, helping them navigate their insurance needs while identifying opportunities to provide additional protection.

While customer service is at the heart of this role, sales are an important part of your success. We're looking for someone who can confidently transition service conversations into needs-based sales opportunities and consistently work toward established production goals.

Licensing Requirements

• Property & Casualty license must be obtained before your first day in the agency.
• Life & Health licenses are required and must be obtained within the established timeframe provided by Meghan after your start date.
• Already licensed candidates are strongly preferred.
• Not licensed yet? We provide full licensing guidance, study resources, and support to help qualified candidates complete the process.

What You'll Do

• Deliver exceptional customer service through phone, email, and in-office interactions.
• Assist existing customers with policy changes, billing questions, renewals, and coverage inquiries.
• Build strong relationships that encourage customer loyalty and retention.
• Conduct proactive customer outreach and policy reviews.
• Identify coverage gaps and recommend appropriate insurance solutions.
• Transition service conversations into inside sales and cross-selling opportunities.
• Quote, present, and close Auto, Home, Renters, Life, and other available insurance products, as appropriately licensed.
• Confidently ask for the business and follow up on sales opportunities.
• Meet established inside sales activity and production goals.
• Maintain accurate customer records and collaborate with team members.

What We're Looking For

• Genuine passion for customer service and helping others.
• Friendly, outgoing personality with strong relationship-building skills.
• Excellent communication, active listening, and problem-solving abilities.
• Confidence recommending products and engaging in sales conversations.
• Comfortable with outbound customer follow-up and asking for the sale.
• Organized, dependable, detail-oriented, and accountable.
• Motivated by goals and willing to develop sales skills.
• Coachable, positive, and team-oriented.
• Previous insurance, customer service, account management, or sales experience preferred.
• Ability to meet required licensing timelines and work in-office.

Why Join Meghan MacDonald State Farm?

• Opportunity to build meaningful, long-term customer relationships.
• Customer service-focused role with inside sales opportunities.
• Full licensing guidance and support.
• Ongoing training, coaching, and professional development.
• Opportunity to develop valuable insurance and sales skills.
• Supportive team environment with opportunities for career growth.

Ready to Make a Difference?

Apply today to join Meghan MacDonald State Farm!

Equal Opportunity Employer

Meghan MacDonald State Farm is an equal opportunity employer committed to creating a welcoming and inclusive workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies.