Customer Service Representative - State Farm Agent Team Member

Benefits:

• Bonus based on performance
• 401(k)
• 401(k) matching
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2019 and currently lead a team of nine. I've been in the insurance industry for 27 years and have loved building a career focused on helping people protect what matters most. Outside of work, I'm the proud grandmother of six, enjoy traveling, spending time with my family, and cheering on the Nebraska Huskers.

Giving back to our community is important to me. Our agency proudly sponsors local youth sporting events and stays actively involved through our church and other community activities.

Our agency offers health benefits, a 401(k), professional development opportunities, team-building events, and the opportunity to earn a four-day workweek when goals are met. We believe in rewarding hard work while maintaining a healthy work-life balance.

Our culture is supportive, competitive, and truly feels like family. We work well together, encourage one another, and create a positive, laid-back environment where everyone can succeed. I'm looking for someone who is outgoing, self-motivated, and takes initiative. If you're a self-starter who wants to grow with a close-knit team, we'd love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jamie Russell - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.