Customer Service Representative - State Farm Agent Team Member

Benefits:

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2003 and currently lead a team of seven. Before becoming a State Farm agent, I built my career in the hospitality industry, including managing hotels. That experience taught me a lot about leadership, customer service, and creating an environment where people feel welcomed and taken care of.

We love being involved in our community and host events throughout the year that bring people together. Toys for Tots has become an annual Christmas tradition for our agency, along with our “Santa Is Coming to Town” event and other outdoor community activities.

Our agency offers a 401(k), health stipend, licensing reimbursement, coaching and training, and a strong commitment to work-life balance. We also make time to enjoy each other through team lunches, birthday celebrations, dinners, and team-building activities.

Our culture is fun, positive, and full of energy. We genuinely enjoy spending time together, whether it’s grabbing lunch, celebrating birthdays, going to comedy shows, tackling an escape room, or simply having fun around the office. I’m looking for someone who brings that same enthusiasm - a team player who is active, self-motivated, and ready to take initiative.

ROLE DESCRIPTION:

As a Customer Service Representative with Paul Counts - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.