Customer Service Representative

Customer Service Representative | STC Advocate

🚗 Love working with people, being on the move, and making someone's day a little easier?

If sitting behind a desk all day isn't your thing, this may be the customer service opportunity you've been looking for.

We're looking for an energetic, personable Customer Service Representative / STC Advocate to help deliver an exceptional experience for customers selling their vehicles through a fully online car-buying and selling process.

You'll spend much of your day out on the road in a company-owned vehicle, meeting customers at their homes, inspecting vehicles, guiding them through digital paperwork, and coordinating vehicle pickups.

Think of yourself as the friendly face behind a digital experience. You'll make sure customers feel comfortable, informed, and taken care of from start to finish.

Job Description

As a Customer Service Representative in the STC Advocate role, you serve as the face of a fully online car-buying and selling experience, providing an exceptional, one-of-a-kind interaction when customers meet in person to sell their vehicles. You drive a company vehicle to multiple daily appointments at customer homes, inspect vehicles, guide customers through digital paperwork, and coordinate towing, all while delivering a friendly, efficient, and memorable experience that reflects a customer-first culture.

Responsibilities

• Deliver a uniquely special and positive experience to every customer, acting as a brand ambassador during in-person interactions.
• Drive a company-owned vehicle safely to approximately 68 customer appointments per day at their homes.
• Greet customers professionally, review and visually inspect the vehicle they are selling, and clearly explain the process.
• Guide customers through completing all required paperwork on an iPad or other digital device, ensuring accuracy and completeness.
• Accurately enter and maintain detailed notes in the customer tracking system to document each interaction and transaction.
• Coordinate and set up towing services to pick up vehicles from customer locations after appointments.
• Prioritize safe driving at all times and maintain a clean driving record in accordance with commercial motor vehicle driver qualification policies.
• Assist team members with various tasks as needed, demonstrating strong teamwork and a willingness to support others.
• Communicate customer offerings and service details clearly, consistently, and in a way that is easy for customers to understand.
• Manage time effectively to meet scheduled appointments, accomplish daily goals, and adhere to deadlines.
• Sustain physical activity, including walking and standing, for extended periods of time (8+ hours) during shifts.
• Adapt to fast-paced, changing environments, including variable training schedules and evolving operational needs.
• Represent the companys no-pressure, no-haggle, customer-centric culture in every interaction, focusing on satisfaction and trust.

Essential Skills

• At least 2 years of customer-facing experience with a demonstrated passion for creating memorable customer experiences.
• Strong customer service orientation, with the ability to build rapport and put customers at ease.
• Valid drivers license with a clean driving record for the past 5 years and commitment to safe driving practices.
• Minimum age of 21 years or older.
• High school diploma or equivalent education.
• Ability to read, write, speak, and understand English clearly and effectively.
• Excellent communication skills, both in person and through digital tools, with the ability to explain offerings in a clear and consistent manner.
• Strong attention to detail when completing paperwork and entering information into customer tracking systems.
• Goal-oriented, enthusiastic, and self-motivated, with the energy and drive to accomplish goals and meet deadlines.
• Demonstrated ability to work effectively as a team player and an understanding of how teams collaborate to achieve results.
• Heightened sense of urgency and problem-solving mindset to find solutions and keep the process moving smoothly.
• Ability to walk, stand, and sustain physical activity for extended periods of time (8+ hours).
• Frequent driving capability with excellent visual acuity and manual dexterity; reasonable accommodations may be available to enable individuals with disabilities to perform essential functions.
• Interest in working hard, being challenged in a fast-paced environment, and having fun while doing it.
• Clean motor vehicle record that meets company MVR expectations.

Additional Skills & Qualifications

• Sense of humor and a genuine passion for delivering outstanding customer experiences.
• Comfort using tablets or mobile devices (such as an iPad) to complete digital paperwork and capture customer information.
• Experience in retail sales, clerical work, or similar customer service environments is beneficial.
• Detail-oriented mindset, with the ability to maintain accurate records and follow established processes.
• Ability to juggle multiple tasks and assignments at once in a quick-paced setting.
• Open availability for a variety of working hours, including rotating weekends (for temp-to-hire roles, weekends typically every three weeks).
• Interest in progressing into a vehicle hauler role for long-term growth in temp-to-hire positions.
• Willingness to roll up your sleeves, take on new assignments, and adapt to evolving training and operational needs.
• Motivation to grow within the organization, with potential pathways into training or supervisory roles over time.

Work Environment

This role combines time in the office with significant time on the road, working in both indoor and outdoor environments for extended periods. You frequently drive a company-owned vehicle to customer homes and may be exposed to inclement or extreme weather conditions while inspecting vehicles and coordinating tow pickups. The pace is fast, with a technology-driven, creative culture focused on transforming the car-buying and selling experience through online tools, high-resolution vehicle imagery, real-time financing, and digital contracting. Training may be varied and dynamic, so you should be comfortable with a learning environment that evolves over time. Hours can vary by location, and some positions are contract while others are contract-to-hire, with rotating weekend work expected in certain roles. The workplace encourages collaboration, open communication, and having fundown time may include activities such as ping pong and cornhole tournamentswhile maintaining a strong focus on safety, professionalism, and customer satisfaction. Benefits for direct employees include comprehensive health, vision, and dental coverage, unique perks such as pet leave to bond with a new puppy, performance-based bonuses, and opportunities for advancement into roles such as training or supervision.

Job Type & Location

This is a Contract to Hire position based out of Tempe, AZ.

Pay and Benefits

The pay range for this position is $17.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Tempe,AZ.

Application Deadline

This position is anticipated to close on Oct 8, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.