Customer Service Representative

Sensata Technologies is looking for a Customer Service Specialist whose primary responsibility will be interacting with external customers, providing information, providing support, and solving problems related to inquiries and order status. The role will report directly to the Customer Service Supervisor in the Aerospace Business Unit.

The ideal candidate has a track record of high performance in a customer service role and a “Customer First” mindset. The person must use interpersonal skills to negotiate and resolve internal and external customer needs. They should have prior experience working in teams, strong business acumen, proven success in supporting order management, and problem-solving skills related to customer satisfaction.

Key Results:
• Well connected to and highly responsive to our customer's needs
• Responsive and timely in interfacing with customers on orders, issues, and inquiries.
• Team player willing to be flexible and assume additional responsibilities to support customers’ needs.

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General Responsibilities
• Highly responsive to the needs of the customer service team.
• Ensures communication is provided in a timely manner regarding orders, issues and inquiries.
• Leads with a willingness to be flexible to support customers’ needs.
• Offers timely and accurate information regarding order status of critical orders, and urgent inquiries from customer service team.
• Recommends areas of improvement within different areas in order to ensure there is no impact to the customer.

Experience / Qualifications
• Relevant work experience or knowledge of the role
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong organization, planning and time management skills to achieve results
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred

• Know your customers’ needs/expectations and develop lasting professional relationships.
• Provide exceptional customer service using Sensata tools/processes to drive customer satisfaction.
• Provide timely and accurate information to customers regarding their order status and inquiries.
• Monitor demand drop-ins and drop-outs daily, with particular emphasis on the lead time window and the quarter Net Revenue (NR) window. Proactively discuss production options with the Make Site.
• Work with Make Sites and Warehouses to resolve issues before they impact the customer.
• Ownership of order management to meet customer expectations (order entry, expedites, date changes, etc.)
• Discuss with customers the allocation options provided by the planning teams during periods of capacity or material constraints. Ensure that customers' minimum production needs are satisfied.
• Publish monthly customer scorecards – delinquent backlog trend, gaps to achieve 100% On-Time delivery.
• Initial customer contact/Sensata liaison for quality-related issues and final disposition, with complete follow-up to ensure customer satisfaction.
• Register new customer account information, initiate credit references, and provide other accounting-related information when setting up new accounts.
• Work with Finance and Accounting departments to assist and help with invoice and overdue payment-related issues.

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Hourly Base Pay Range:

$27.00 - $37.13

At Sensata, our employees are the key to our success and growth. We recognize that each individual brings their own unique experience, therefore the base salary range information shown above is a general guideline only. Sensata considers several factors when extending an offer, including, but not limited to, a candidate’s experience and qualifications, as well as internal equity, market and business considerations. In addition to base salary, Sensata offers competitive medical, dental, vision, life and disability insurance plans, along with education reimbursement, wellness programs, a 401(k) retirement plan with Company matching, and a variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.

This position requires eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

SmarterTogether

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication
• As OneSensata, we are working together to make things work together

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NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.