Customer Service Representative

Description

Contact Central Agents are the critical link between people experiencing property emergencies and our field response teams. In this role, you will handle incoming emergency requests from clients, fire and police departments, as well as third-party partners. You will quickly gather and record accurate details using web-based software to deploy BELFOR emergency personnel where they are needed most.

Work Schedule and Training

• Compensation: Starting at $20 per hour with shift differential for afternoon and midnight shifts
• Paid Onboarding: 6-week mandatory training program (Tuesday-Saturday, 2:00pm-10:30pm)
• Shift Assignment: Afternoon or Midnight shifts (facility operates 24/7/365)
• Schedule Rotation: Includes working every other weekend and every other holiday
• Work Location: 100% on-site at Contact Central in Troy, MI
• Overtime: Occasional short-notice overtime required during major emergency events

Key Responsibilities

• Answer incoming emergency calls and electronic work orders accurately and professionally
• Gather precise, sensitive details with compassion and input data quickly into web-based applications
• Dispatch local response teams under time constraints following client-specific protocols
• Maintain customer databases and adapt quickly to changing processes or industry requirements
• Assist in training new employees as needed

What You Bring

• Strong verbal and written communications with demonstrated empathy in customer service
• Fast and accurate typing skills with basic computer proficiency
• Proven ability to multitask and maintain high attention to detail in a fast-paced setting
• Reliable transportation

Physical Requirements

• Ability to sit for extended periods while operating computer and phone equipment
• Manual dexterity required for keying data and repetitive computer tasks
• Ability to occasionally lift 5-40 lbs. unassisted (0-15% of the time) and bend, crouch or stand, as needed

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer