Customer Service Representative

Description

About the Role

We're hiring a highly motivated experienced Customer Support Specialists to join our growing team at Auto Repair Network. In this role, you'll handle inbound calls from customers, resolve questions about their coverage, and proactively work to retain their business by providing value, empathy, and expert support.

This isn't just a call center job - it's a career path for those who love helping people, solving problems, and making an impact.

As a Client Service Specialist, you'll be the first voice our customers hear - answering questions, solving problems, and building trust every step of the way.

• Supportive Team Atmosphere
• Career Growth Opportunities
• Competitive Pay & Benefits
• You'll Be Valued - Not Just Another Employee

680 Parr Rd. Building A Wentzville, MO | Hybrid Option Available

OPEN INTERVIEWS - WEDNESDAY, JULY 2nd | 10 AM - 2 PM

• Can't make it during that time? Message us directly to schedule a time that works for you!

Compensation & Perks

• Starting at $15/hr (based on experience) + Commissions
• Medical, Dental, and Vision insurance
• PTO
• Performance-based Hybrid Work-From-Home available after 30 days
• Team culture focused on support, recognition, and growth

Responsibilities

What You'll Do:
• Handle inbound customer calls with professionalism, clarity, and urgency
• Assist customers with questions about their Vehicle Service Contracts
• Identify reasons for potential cancellations and work to retain the customer
• Explain coverage, pricing, terms, and incentives with confidence
• Offer solutions: adjust payment plans, highlight benefits, or restructure coverage
• Process adjustments, renewals, and cancellations per company policies
• Collaborate across departments to ensure the customer's experience is top-tier
• Stay updated on industry trends and company product offerings
• Meet weekly and monthly performance goals (save rate, call quality, handling time)

Qualifications

What We're Looking For:
• High school diploma or equivalent
• Experience in customer service or retention roles required
• Friendly, confident, and clear communicator over the phone
• Strong listening and empathy skills - you know how to connect
• Ability to multitask and thrive in a fast-paced environment
• Basic computer proficiency and the ability to learn internal systems
• Prior knowledge of Vehicle Service Contracts is a plus
• A desire to grow within a mission-driven company