Customer Service Representative

Job Summary

This job is full time and will require you work one weekend day. Shift is 6am to 2pm.

Essential Duties and Responsibilities

• Greet members, prospective members and guests by providing exceptional customer service
• Handle all front desk related activities not limited to:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check ID and Member barcodes into the system
  • New member sign-up
  • Take prospective members on a tour of the club
• Facilitate needed updates to member’s accounts
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
• Assist in maintaining the neatness and cleanliness of the club
• Assist in monitoring for safety of persons and cleanliness in the club
• Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
• Stock locker rooms with proper supplies/paper products.
• Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
• Follow “Lost and Found Policy” and turn in lost member property to the Club Manager/Assistant Club Manager immediately.

Qualifications/Requirements

• Customer service background preferred
• Basic computer proficiency
• A passion for fitness and health
• Upbeat and positive attitude at all times
• Punctuality and reliability is a must
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations
• Strong listener with the ability to empathize and problem solve
• Demonstrate diplomacy in all interactions while using appropriate behavior and language
• High School diploma/GED equivalent preferred
• Must be 18 years of age or older

Physical Demands

• Continual standing and walking during shift
• Continual talking in person with members and answering incoming membership calls
• Must be able to occasionally lift up to 50 lbs
• Will dilute and clean with chemicals during shift
• Clean and sanitize equipment and often used surfaces in the club
• Monitor club and assist members throughout entirety of shift