Customer Service Representative

Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Telework availability is limited and will only be provided on a rare case-by-case basis during situations where agency leadership has determined that telework serves a compelling DoD need.

Duties

• Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or over-payment of invoices.
• Uses automated pay systems to research, analyze and resolve customer service issues.
• Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations.
• Receives, researches, analyzes, and answers telephone and written inquiries.
• Explains and/or assists inquirers in the preparation of various forms and documents.
• Duties will be developmental in nature when the position is filled below the full performance level.

Requirements

• Must be a U.S Citizen
• Background or Security Investigation - Position Sensitivity and Security Levels may vary and is dependent upon position being filled - see the Additional Information field below for more details.
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Obtain/Maintain Financial Management Certification
• New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
• A one year probationary or trial period may be required.
• Onboarding is dependent upon favorable security/suitability determination and availability of work and vacancies. In some cases, individuals may not be employed for six months or more from the time they are approved by security.