Customer Service Representative

Job Description

Yorkville Animal Hospital is seeking an experienced Veterinary Customer Service Representative (CSR) to join our fast-paced, team-oriented practice.

We’re looking for someone who thrives in a dynamic environment and truly enjoys being part of a team that works hard to provide outstanding care to pets and their people.

Ideal candidates will:

· Have prior experience working in a veterinary hospital or animal care setting

· Excel in multitasking and maintaining composure in a busy environment

· Demonstrate exceptional communication and customer service skills

· Bring a positive, can-do attitude to every shift

· Be flexible and adaptable to changing priorities

· Be comfortable on their feet for extended periods

· Take pride in creating a warm, welcoming experience for every client

Requirements:

· Full-time availability, including weekends and holidays

· Previous veterinary or animal care experience required

What We Offer:

· $17–$24/hr based on experience

· Full medical, dental, and vision benefits

· Pet care discounts (including free doggy daycare for employee pets!)

· Uniform allowance

· A culture that celebrates collaboration, birthdays, outings, and even a monthly book club

· Community involvement through local events, parades, and volunteer opportunities

If you’re passionate about helping pets and people and are looking for a hospital that values teamwork, positivity, and growth, we’d love to hear from you!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

• We may also contact you via text message from an identified NVA representative for recruiting-related communication

• All job opportunities and applications are hosted on our official careers site: careers.nva.com

• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at hiringhub@nva.com. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.