Customer Service Specialist

The University of Olivet was founded in 1844 as an institution of higher education open to all regardless of race, gender, or ability to pay. The University’s faculty and staff continue its tradition of creating and sustaining a welcoming and inclusive educational environment for students and maintaining its commitment to social justice.

The University is one of the most diverse private liberal arts institutions in the state of Michigan and actively seeks inclusion in its students, faculty, and staff. The undergraduate student body is a mix of urban and rural students from a range of socioeconomic backgrounds, many of whom are first-generation university attendees. The University’s faculty and staff are committed to providing personalized, individualized attention for students who commit themselves to seeking academic and personal success.

Job Summary

Provides exceptional customer service to students, staff, faculty and administration of The University of Olivet. This position is responsible for greeting visitors to Student Services, answering general questions, directing constituents to the appropriate person, performing general duties as it relates to student accounts, collections, work study and registration. Answers phones, maintains office staff calendars, assists the Student Account Specialist as needed.

Responsibilities

• Greets visitors to student services
• Directs/Assists constituents to proper personnel within Student Services, i.e. Financial Aid, Registrar
• Manages the student ID card process and order supplies as needed
• Assists with student billing/collection through phone calls, emails, etc.
• Receives and applies payments to student accounts
• Receives and applies cash receipts from departments
• Distributes work study, refund, and reimbursement checks, as well as approved petty cash requests to students, staff and faculty
• Maintains cash drawer and receipts
• Answers all incoming phone calls
• Maintains and orders supplies for the office
• Maintains a professional and welcoming office space and environment
• Coordinates the bulletin boards inside and outside Student Services
• Sorts and delivers incoming departmental mail
• Manages mail that has been returned undeliverable
• Provides exceptional customer service experiences for every visitor
• Other duties as assigned

Accountabilities

• Direct/Assist students regarding financial aid, student account, registrar and works study questions
• Accurately maintain the cash drawer
• Provide assistance to the student account specialist, including billing, collections and payment plans
• Provide exceptional customer service experience for all visitors to Student Services
• Manage phone system for the office
• Manage schedules and appointments for student Services staff
• Maintain a professional and welcoming environment in the Student Services center
• Perform duties in a diverse, challenging and occasionally stressful environment

Education and Experience

Required: Associate degree or equivalent experience and a minimum of one (1) year experience in an office at an administrative assistant level are required for this position

Preferred: Bachelor’s degree or equivalent experience and 3 years’ experience in an office setting as an administrative assistant

Working Conditions: Work is normally performed in an office environment.

Hazards: Mainly those present in a normal office setting; no known hazards.