Customer Service Specialist

Description

The Sr. Customer Service Specialist serves as the main point of contact between the company and major aerospace customers, managing all routine business activities related to customer orders. Responsibilities include processing purchase orders, coordinating schedule changes, providing post-sale support, preparing price quotes, and resolving billing disputes. The role requires strong ERP and Microsoft Office skills, excellent communication, and the ability to work collaboratively across internal teams to ensure customer satisfaction and efficient order management.

Skills

erp system, aerospace, vendor communication, Manufacturing, Customer Service, order entry, portal management, contracts administration, pricing, long term agreements, kpi, AS400, Oracle, ERP, excel

Top Skills Details

erp system,aerospace,vendor communication,Manufacturing,Customer Service,order entry,portal management,contracts administration,pricing,long term agreements,kpi

Additional Skills & Qualifications

- AS/AA degree or equivalent with at least 5 years of customer service experience - Experience in the aerospace industry - Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus - Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers. - Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports. - Candidate must be and well-organized, multi-tasking, self-starting individual.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Valencia, CA.

Pay and Benefits

The pay range for this position is $26.01 - $38.70/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Valencia,CA.

Application Deadline

This position is anticipated to close on Sep 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.