Customer Support Representative

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Customer Support Representative
Coppell, TX
12 Month Contract
Monday to Friday 9:00am to 5:00pm

Responsibilities:
• Possesses skills and competencies to deliver contracted customer requirements; Tasks and activities are defined and routine
• Point of contact to receive, review, and electronically log customer jobs
• Operate office equipment (printer, copier, fax)
• Problem-solve issues to complete production, delivery, and output requirements for vended (custom print) output
• Perform quality inspection of customer order information
• Estimate, schedule and track incoming vended production jobs
• Inspect files for problem areas, including fonts, image resolution
• Modify document layouts and impositions to achieve desired finished results
• Apply color management, color correction, trapping and image editing where applicable
• File/document conversion (utilizing standard software)
• Maintain reporting logs and information for billing
• Perform minimal training to customer end-users on web based ordering systems when requested
• Establishes key relationships with customers and Client approved vendors
• Ability to demonstrate computer skills – Functional knowledge of PC (keyboard functions, mouse, etc)
• Ability to demonstrate Advanced use of:MS office (Word, Excel, PowerPoint), Web / Internet / Intranet
• Able to demonstrate ability to send and receive emails, find, open and save documents and files, perform data entry
• Able to demonstrate the ability use internet explorer for web browsing, send documents to preconfigured printer
• Business maturity and professionalism
• Experience in a Customer Service environment in Print Industry (minimum 2 years)
• 3-5+ years of relevant experience
• Minimum: High School Diploma or equivalent
• Required: Post high school technology training or experience
• Specialized training/education as required; graphic arts, imaging science or print technology, network or multiple operating systems
Excellent Customer service skills
Build excellent client relationships
Strong organization skills
Strong communications & follow up skills
Engage Client preferred vendors for outsourced projects
Multi-tasking
Works well in team environment
Requires minimum supervision

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.