Customer Support Representative

1+ -Year Contract
Pay Rate: $20.00–$21.60 per hour
Schedule: Monday–Friday, 9:15 AM – 6:15 PM

Job Summary

We are seeking a detail-oriented and customer-focused Customer Support Representative to assist with customer account management, resolve inquiries, and provide administrative support to the account management team. This role requires strong communication, organizational, and problem-solving skills to ensure excellent customer service and efficient daily operations.

Key Responsibilities

• Maintain positive relationships with existing customers and accounts.
• Respond to customer inquiries, analyze concerns, and assist with resolving issues.
• Provide ongoing support to senior account executives.
• Assist with researching customer incentives and identifying account opportunities.
• Support the preparation of customer proposals and related documentation.
• Process forms, prepare reports, and maintain accurate customer records.
• Review and audit documents to ensure accuracy and completeness.
• Perform general administrative tasks, including filing, typing, copying, faxing, and distributing mail.
• Assist with additional customer service and office support duties as assigned.

Desired Qualifications

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage competing priorities.
• Effective problem-solving skills.
• Basic computer proficiency and familiarity with office applications.
• Ability to work independently and as part of a team.

Benefits:
 Health insurance
 Health savings account
 Dental insurance
 Vision insurance
 Flexible spending accounts
 Life insurance
 Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.