Data Analyst

Notice: This position does NOT work remotely.

Position Purpose:

The Data Analyst will be responsible for the development, testing, implementation, and maintenance of Health Hub data and recurring reports as well as dashboards and other business intelligence applications that utilize the underlying data stores for internal and external use under the Health Hub Program. This includes tracking encounter and quality outcome data from electronic health records (NextGen), i2i, HMIS, Microsoft Office platforms, and health plan reports.

The Data Analyst will also support multidisciplinary teams, including medical providers, nursing, behavioral health, case management, and administrative staff with data reporting needs. Reporting includes Capitation and Fee-for-Service (FFS) Reconciliation reports, monthly dashboards, provider productivity reports, and more. The Data Analyst will thoroughly analyze and clarify report requirements, make recommendations, and provide education when necessary to meet business needs. They will also be responsible for creating and maintaining internal controls and reference materials to promote data quality.

Principal Responsibilities:

1. Design, develop, maintain, and troubleshoot data systems and databases, including identifying and correcting coding errors, data discrepancies, and other data-related issues to ensure data accuracy and integrity.
2. Collect, analyze, report, and monitor encounter data and quality outcome measures from NextGen, i2i, health plan reporting systems, and other applicable data sources to support Health Hub Program requirements.
3. Extract, organize, clean, and transform data from primary and secondary sources into meaningful formats that support organizational decision-making, program evaluation, and reporting requirements for county contractors and other stakeholders.
4. Apply statistical methods and analytical tools to interpret datasets, identify trends and patterns, and support diagnostic, predictive, and performance improvement analyses.
5. Evaluate and interpret data within the context of local, national, and industry-wide trends to identify potential impacts, opportunities, and challenges affecting the organization and its programs.
6. Prepare reports for program directors and executive leadership that clearly communicate trends, patterns, and predictions using relevant data.
7. Collaborate with programmers, IT staff, and organizational leaders to identify opportunities for process improvement, recommend system modifications, and support the development of data governance policies.
8. Collaborate and coordinate with internal stakeholders and external consultants within the data network to extract, evaluate, and deliver data requested by county representatives on a monthly and quarterly basis.
9. Develop and maintain clear documentation of data collection, extraction, validation, and analysis methodologies to support transparency, reproducibility, and verification of reported information.
10. Develop, update, and maintain data reference materials, including data dictionaries, codebooks, reporting specifications, and standardized documentation to promote consistency and accuracy across reporting processes.
11. Design, develop, implement, and maintain business intelligence dashboards and data visualizations using a user-centered design approach to ensure information is clear, accessible, accurate, and meaningful to the intended audience.
12. Coordinate the ordering, inventory tracking, monitoring, and replenishment of medical supplies and other program-related materials requested by Program Directors, ensuring requests are processed and fulfilled in accordance with established organizational procedures.
13. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
14. Participate in required safety and compliance training and apply learned practices in daily work activities.
15. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
16. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
17. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
18. Participate in JWCH’s customer service training called AIDET on an annual basis.
    1. Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
    2. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
19. Perform other duties as assigned by the supervisor.

Requirements:

1. Bachelor's degree in Computer Science, Management Information Systems, Information Technology, Data Analytics, or a related field.
2. Minimum of two years of demonstrated experience working as a Data Analyst, Data Specialist, or in a data management and reporting support role, preferably in a healthcare, behavioral health, or nonprofit setting.
3. Advanced proficiency in Microsoft Excel and Microsoft 365 applications, with demonstrated experience using databases and analytical tools, including macros, Visual Basic for Applications (VBA), pivot tables, pivot charts, queries, and data filters.
4. Experience working with NextGen Electronic Health Records (EHR) or a comparable electronic medical records (EMR) system, including the ability to develop, execute, and maintain data queries and reports.
5. Experience using web-based data reporting portals, secure file transfer protocols (SFTP), and other platforms for data exchange, retrieval, and reporting.
6. Knowledge of healthcare data management, reporting requirements, and applicable federal, state, and local funding requirements related to healthcare services.

Knowledge, Skills and Ability:

• Strong analytical, critical thinking, and problem-solving skills, with the ability to interpret complex data and translate findings into meaningful insights.
• Demonstrated ability to collect, organize, validate, analyze, and communicate large volumes of information with a high degree of accuracy and attention to detail.
• Excellent interpersonal, verbal, and written communication skills, with the ability to present technical information clearly to both technical and nontechnical audiences.
• Ability to collaborate effectively with multidisciplinary teams, organizational leadership, external consultants, and community partners.
• Experience working in a nonprofit, healthcare, or human services environment preferred.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

This position is 100% on-site no remote.