Decision Support Analyst

Job Summary:

Enhances patient outcomes by supporting performance improvement activities and participating in patient care with a team approach. Responsible for a systematic approach to collecting, aggregating, and analyzing data to support decision-making for the service lines. Collaborates with hospital directors, managers, staff, and teams to generate information to support decision-making. Designs reports that communicate data performance effectively. Performs clerical department functions, plans and organizes displays, and designs departmental communication materials. Participates in organizing meetings and taking minutes. Has the ability to work in a community of patients presenting with addictive and mental health disorders. Primary responsibilities include basic patient care and monitoring (including tasks such as medication observation, drug screens, and vital signs). Conducts new patient orientation and discharging patient procedures. Completes corresponding medical record documentation of approved tasks (e.g., vital signs, records release). Completes associated administrative/clerical tasks such as communication with referral sources and releasing records. Participates in organizing meetings and taking minutes. Completes apartment, car and belonging searches as needed. Maintains an orderly work area and assists with organization of patient care areas. Maintains inventory of necessary forms and supplies. Observes patients and maintains patient safety and assists with meeting team objectives. Demonstrates knowledge and skills to appropriately communicate and interact with the patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Other duties and tasks may be assigned on an as-needed basis.

Performance Expectations:

• Demonstrate the ability to assist the treatment team, patients, family members and visitors throughout the treatment process.
• Demonstrate the willingness and ability to actively participate in helping achieve the objectives of the department; able to work independently as well as with a team.
• Demonstrate the ability to complete all required trainings and/or certifications and attend all required meetings.
• Demonstrate the ability to be flexible with changing priorities; able to tolerate high stress situations / mental demands and collaborate with the Pine Grove team members to make decisions that are ethically and legally sound.
• Demonstrate proficiency in completing paperwork and other office duties in a timely manner.
• Demonstrate proficiencies in patient care tasks such as vital signs, medication observation, and urine drug screens.
• Demonstrate healthy communication skills when dealing with referral sources, patients and their family members.
• Demonstrate the ability to welcome and orient new patients, work with patients during the treatment process and discharge departing patients efficiently and with compassion.

Qualifications:

Education/Skills:

High school diploma required. Two years college minimum. Extensive work experience may substitute for some collegiate studies.

Work Experience:

Must have a working knowledge and experience of data processing systems and data analysis. Organization ability and strong communication skills are required.

Mental Demands:

Exceptional oral and written skills are required to relate effectively to hospital and medical staff. The individual must have the ability to type and be familiar with the rules of spelling, grammar, and punctuation. The individual must have the ability to use a copier, telephone, personal computer, and calculator. Working knowledge of medical terminology is necessary. The individual must be a very creative individual with a high energy level and be capable of handling pressure situations both mentally and physically. The ability to perform repetitive tasks, cooperate with others, follow directions precisely, and demonstrate initiative is required. The individual must be able to prioritize and meet project deadlines, have good written and verbal communication skills, and the ability to maintain rapport.