Delivery Supervisor

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

As a CS&L Delivery Supervisor, you will be a front-line leader responsible for the day-to-day tactical execution of branch operations out of our Brooklyn Park, MN location. You will oversee approximately 20 delivery drivers and drive broader CS&L strategies related to both warehouse and delivery operations, ensuring operational excellence in service, cost, health and safety, quality, food defense, sustainability, and compliance with all legal requirements and internal policies. Working collaboratively with key internal teams and external partners — including third-party logistics vendors — you will ensure timely solutions and seamless execution across the supply chain.

How You Will Contribute

You Will:

Operational Management & Execution

• Manage daily operational plans, including order/route management, dispatch scheduling, and employee performance.
• Monitor inbound, outbound, co-packing, warehousing, and distribution activities to ensure shelf-life management, reduce write-offs, and improve productivity.
• Oversee inventory management — including iDoc management and stock reconciliation — ensuring alignment between SAP and warehouse management systems.
• Conduct interface monitoring, track & trace, claims management, invoice management, and pallets management.
• Schedule and optimize delivery routes; conduct regular ride-alongs with drivers to coach in real time and ensure adherence to standard work processes.

Compliance & Risk Management

• Ensure strict compliance with HSE, quality, risk management standards, and HACCP guidelines.
• Ensure full compliance with DOT/FMCSA rules and regulations, including HOS, ELD requirements, driver qualification files, and drug & alcohol testing programs.
• Promote a strong safety culture by reducing incident/accident rates, ensuring successful roadside inspections, conducting DMS meetings, enforcing pre- and post-trip inspections, and performing safety audits.
• Maintain and monitor CSA scores and proactively address compliance risks.

Performance Management & Continuous Improvement

• Analyze capacity utilization, performance metrics, and KPIs, implementing corrective measures as needed.
• Drive execution against core KPIs in safety, service, savings, and people.
• Lead continuous improvement initiatives, tenders, and peak management projects.
• Identify supply chain opportunities and participate in Lean Six Sigma and other improvement programs.

Stakeholder & Vendor Collaboration

• Work closely with service providers to ensure punctuality, completeness, and quality of deliveries.
• Manage third-party performance and foster strong relationships with internal and external stakeholders.

Financial Acumen & Budget Management

• Build and provide full-cost analysis, including yearly budget, risks, and opportunities.
• Manage the Delivery Labor Budget, approve payroll, and drive the lowest cost per case through productivity plans and loss prevention.

Team Leadership & Development

• Lead, coach, and develop a team of approximately 20 delivery drivers.
• Interview, onboard, and develop direct reports through multiple formats (classroom, OJT, ride-alongs).
• Coach direct reports on development plans and manage local hourly employees (Union/Non-Union) through coaching, communication, and relationship building.

Key Performance Indicators (KPIs)

Primary: Delivery Labor Budget & Financial Acumen, Delivery Efficiencies, Overtime %, Driver Methods %, Driver Performance & Management, Routing & Compliance, DOT/FMCSA Compliance, ELD Compliance, On-Time Delivery %

Secondary: ePOD %, Pre- & Post-Trip Compliance, Handheld Usage %, Indirect Hours (non-productive), Customer Complaint Rate

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• 3+ years of experience in a delivery or transportation supervisory role.
• Strong working knowledge of DOT/FMCSA regulations, including HOS, ELD requirements, and driver qualification standards.
• Proven experience in the management, coaching, and development of people.
• Proficiency with Microsoft Office, with advanced Excel skills
• Strong analytical thinking, communication, and relationship-building skills.
• Valid driver's license with a clean driving record.

Additional Job Description

More about this role

What you need to know about this position:

• Front-line leadership role responsible for day-to-day tactical execution of branch operations.

What extra ingredients you will bring:

• Experience with ERP systems (preferably SAP R/3 or S/4HANA) and fleet management/ELD platforms (e.g., Samsara, Motive, Omnitracs).
• Commercial Driver's License (CDL - Class A or B) is strongly preferred.
• Exposure to Lean Six Sigma methodologies or continuous improvement programs.
• Experience managing both Union and Non-Union hourly workforces.

Education / Certifications:

• High School Diploma or GED required (or equivalent combination of education and experience).
• Bachelor's degree in supply chain, Logistics, Business Administration, or related field is preferred.
• Valid driver's license with a clean driving record required.

Job specific requirements:

• Proven track record in people management, coaching, and driver development.

Travel requirements:

• Comfort and willingness to conduct frequent ride-alongs with drivers to coach in real time, route reviews.

Work schedule:

• Shift flexibility is required as operational needs dictate.

Salary and Benefits: The base salary range for this position is $77,600 to $106,700; the exact salary depends on several factors such as experience, skills, education and location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. In addition, Mondelez International offers the following benefits: health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, paid holidays and vacation time. Some of these benefits have eligibility requirements. Many of these benefits are subsidized or fully paid for by the company.

No Relocation support available

Business Unit Summary

The United States is the largest market in the Mondelēz International family with a significant employee and manufacturing footprint. Here, we produce our well-loved household favorites to provide our consumers with the right snack, at the right moment, made the right way. We have corporate offices, sales, manufacturing and distribution locations throughout the U.S. to ensure our iconic brands—including Oreo and Chips Ahoy! cookies, Ritz, Wheat Thins and Triscuit crackers, and Swedish Fish and Sour Patch Kids confectionery products —are close at hand for our consumers across the country.

Mondelēz Global LLC is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.

For more information about your Federal rights, please see eeopost.pdf; EEO is the Law Poster Supplement; Pay Transparency Nondiscrimination Provision; Know Your Rights: Workplace Discrimination is Illegal

Job Type

Regular

Warehousing & Logistics Operations Management

Customer Service & Logistics