Desktop Support Engineer

Desktop Support Engineer
Duration: 10/19/2026 - 04/18/2027
Location: 110 Merritt Boulevard, Fishkill, NY 12524 (100% Onsite, 5 Days/Week)
Pay Rate: $30 to $32/hr on W2
Interview Process: 2 Rounds (Virtual + Onsite)

Job Summary
We are seeking a Desktop Support Engineer to provide exceptional end-user technology support in a fast-paced environment. The ideal candidate will diagnose and resolve hardware, software, and application-related issues while delivering outstanding customer service. This role requires strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.

Key Responsibilities

• Provide onsite and remote technical support for end users.
• Troubleshoot desktop, laptop, printer, hardware, software, and peripheral issues.
• Diagnose and resolve Windows operating system and Microsoft application problems.
• Support Office 365 and enterprise productivity tools.
• Research, troubleshoot, resolve, or escalate incidents through established support processes.
• Track and manage incidents using a ticketing system.
• Maintain accurate documentation of issues and resolutions.
• Communicate effectively with users and stakeholders throughout the support lifecycle.
• Ensure high levels of customer satisfaction through timely issue resolution.
• Support device deployments, upgrades, and technology refresh initiatives.

Required Qualifications

• Experience in Desktop Support, Technical Support, IT Support, or End User Support.
• Strong knowledge of Windows operating systems.
• Experience supporting Microsoft Office and Office 365 applications.
• Hands-on experience with hardware and software troubleshooting.
• Familiarity with Active Directory user administration.
• Experience with ticketing systems such as ServiceNow or similar tools.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support requests simultaneously.

Preferred Qualifications

• Enterprise-level desktop support experience.
• Understanding of networking fundamentals.
• Experience supporting both onsite and remote users.
• Industry certifications such as CompTIA A+, Microsoft, or equivalent.