Desktop Support Technician

Current Employees:

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The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Desktop Support Technician to work in Coral Gables, Florida.

The Desktop Support Technician provides triage, diagnostic, and troubleshooting technical support services, related to clinical and business applications and operating systems, to ensure networks and peripherals are functioning properly within the assigned school/college/hospital and its units. The incumbent collaborates with project management, network services, and application development to identify requirements and resolutions to incidences.

Core Responsibilities:

• Creates and manages escalated trouble tickets to maintain data integrity.
• Uses various applications to research and resolve incidences.
• Coordinates with team members on projects and issues.
• Creates and manages documentation and procedures.
• Communicates project status to management.
• Provides front-end support and maintenance of the applications and modules used within the organization.
• Conducts one-on-one training of end users for specialty applications.
• Assists internal and external customers, end users, and patients in accessing the most appropriate application functions for their needs.
• Informs users of base requirements to meet troubleshooting needs.
• Supports the design and system configuration for dedicated specialty portals and email accounts.
• Routes prescriptions, patient advice requests, and duplicate patient account issues to the appropriate department pool or party.
• Ensures physicians are grouped in the correct department pools.
• Provides guidance and backup to technical support specialists and other relevant staff.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS:

• Associate degree in relevant field required
• Minimum 3 years of relevant experience required
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
• Teamwork: Ability to work collaboratively with others and contribute to a team environment.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida.

With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally.

We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff