Desktop Support Technician

Company Overview:

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When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, thereu2019s really only one: Zones u2013 First Choice for IT.TMu00A0

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

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Position Overview:

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Term: 6+ monthsu00A0

Location: Spartanburg, SC u00A0

Pay: $25.00 - $28.00; commensurate with experienceu00A0

Hours:
Wed 10PM - 8AMu00A0

Thurs 10PM - 9AM

Friday 10PM - 9AMu00A0

Sat u00A07PM - 7AM

The Warehouse Deskside Support Technician (L1) provides onsite IT support for Distribution Centers, ensuring high availability of mission-critical warehouse and end-user technologies supporting business operations.

Aligned with enterprise desktop engineering standards, ensuring adherence to modern endpoint management, security, and support practices, while driving clarity in role expectations, technology stack, and responsibilities to enhance hiring effectiveness and attract high-quality enterprise talent.

What you will do as the Desktop Support Technician:u00A0

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.u00A0 This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.u00A0

Key Responsibilities

• Provide onsite and remote IT support for end users
• Manage incidents and service requests via ServiceNow
• Ensure end-to-end ownership of tickets
• Troubleshot hardware, software, and connectivity issues
• Support device lifecycle (deployment, imaging, replacement)
• Maintain asset inventory and documentation
• Support warehouse devices including RF scanners and industrial printers
• Perform proactive maintenance and audits
• Working from Heights up to 45ft to Support / Manage FD Cabinets

Core Technologies & Tools

• Windows 10/11, macOS
• Microsoft 365 (Outlook, Teams, OneDrive)
• Intune, SCCM/MECM, SOTI
• Active Directory, Azure AD
• ServiceNow ITSM
• Networking (TCP/IP, VPN, Wi-Fi)
• Hardware & peripherals support
• RF devices and Zebra printers

What you will bring to the team:u00A0

Qualifications

• 2+ years IT support experience
• Experience with ITSM tools (ServiceNow)
• Strong troubleshooting and communication skills

Preferred

• Warehouse or logistics environment experience
• Exposure to RF and industrial printing technologies

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Zones offers a comprehensive Benefits package

While weu2019re committed to providing top-tier solutions, weu2019re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job u2013with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If youu2019re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!u00A0u00A0

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team memberu2019s Form I-9 to federal records to confirm their eligibility to work in the United States.u00A0

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