Director of Information Technology

Job Summary

The Director of Information Technology owns all technology across our 23 offices: hardware, software platforms, integrations, vendors, licenses, and staff support. This person is our point person with Right at Home Corporate and our outside IT providers, and is always looking for ways to cut cost, remove overlap, and make our teams more efficient. Reports to the Chief Operating Officer.

This is a mid-level, hands-on position at an 85-employee company. The role carries broad ownership, direct access to leadership, and significant room to introduce new tools and improve how the company operates. It reports to the Chief Operating Officer and works alongside an operations team that is actively building dashboards, automations, and new systems.

Essential Functions

• Order, inventory, and manage all office technology from purchase through disposal, tracked by office and user, including mobile devices, carrier accounts, and company phone lines.
• Administer all software platforms, including Microsoft 365, SharePoint, WellSky, Slack, Viventium, Zoho, Podium, Arya, Apploi, Lucid, Encappture, Carework, Scribe, and AI tools: accounts, permissions, security settings, and updates.
• Be the single point of contact for how our systems connect, and our point person with RAH Corporate on WellSky and Zoho.
• Own all licenses, seat counts, and renewal dates. Audit regularly so we never pay for unused seats or overlapping tools, and at each renewal either renew, renegotiate, or recommend a better fit.
• Lead the move to our new phone and texting platform, including migration, number porting, and staff training.
• Identify and build automations that reduce manual work for operations, sales, recruiting, and HR. Research and evaluate emerging tools, and lead the integration of those the company adopts.
• Triage PC and Mac problems, including remote support, and manage outside IT providers on escalations, holding them to response times and results.
• Have devices and accounts ready before each new hire starts. When someone leaves, shut off access, reclaim licenses, and recover devices.
• Run core IT security and data protection: passwords, multi-factor authentication, access controls, phishing awareness, backups, and recovery plans.
• Document configurations, admin credentials, vendor contacts, and procedures, and train staff as new tools roll out.
• Support fleet administration in Fleetio and Fuelman, coordinate office supply ordering across locations with an eye toward automating replenishment, and assist with scheduling pre-approved social media content through Sochi.

Education, Experience, Knowledge, Skills, Abilities and Availability

• Naturally curious and inventive, with a track record of building solutions and testing new ways to improve efficiency.
• Highly organized and self-directed, comfortable managing multiple priorities at once, and motivated by bringing order and structure to a growing technology environment.
• Clear communicator who can turn business needs into tech solutions and explain technical topics to non-technical staff.
• Experience administering Microsoft 365 and SharePoint required, including building with Power Automate or similar workflow tools. Experience administering multiple SaaS platforms strongly preferred.
• Hands-on hardware setup, troubleshooting, and remote support for PC and Mac.
• Experience evaluating vendors, negotiating renewals, and managing licenses and budgets.
• Working knowledge of HIPAA requirements as they apply to technology, including safeguarding protected health information across devices, platforms, and vendors.
• Phone system or VoIP experience, and home care, healthcare, or multi-site experience, a plus.
• Available for urgent outages outside normal business hours as needed.

Working Conditions/Environment

• On-site position based in Birmingham, Alabama. Remote work is not available. Local candidates strongly preferred.
• Requires regular travel by car to company offices in Alabama, Tennessee, and Kentucky, typically as day trips. Valid driver's license and clean driving record required.
• Extended computer work and occasional lifting of equipment such as monitors and printers.

NON-ESSENTIAL FUNCTIONS

• Other duties as assigned by Franchisees.