Dispatcher

Company Name

R S Andrews of Tidewater Heating, Cooling

Overview

Pay: $20.50 – $23.00 per hourSchedule: Monday-Friday, 7:30 AM to 4:30 PM, rotating SaturdaysFull-time, year-round work

RS Andrews, in partnership with American Residential Services, is part of the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, with more than 7,000 team members and over 45 years of experience serving homeowners across the country.

We are seeking a highly organized Dispatcher to coordinate scheduling and support our residential plumbers. This role plays a key part in ensuring efficient service dispatch, technician routing, and customer scheduling throughout the day.

What We Offer

• Weekly pay via direct deposit
• Paid training and onboarding
• Insurance available after 31 days
• Low-cost medical (as low as $5/week)
• Dental, vision, HSA/FSA
• 401(k) with company match
• 13 days PTO + 8 paid holidays
• Company-paid life insurance
• Clean office environment with strong team culture
• Career growth opportunities within a national service network

Responsibilities

As a Plumbing Dispatcher, you will coordinate daily scheduling and dispatch operations for residential plumber technicians.

Responsibilities include:

• Dispatch plumber technicians efficiently to meet customer appointment times
• Manage incoming service requests and schedule heating and air conditioning service calls
• Coordinate technician routing and job assignments to maximize efficiency
• Monitor call flow through the service platform and dispatch system
• Communicate with technicians and customers to provide updates on service appointments
• Support field teams throughout the day by adjusting schedules and resolving routing issues
• Maintain accurate service scheduling and ensure technicians remain productive throughout the day

This is a fast-paced, in-office dispatcher position supporting residential plumbing operations.

Qualifications

What You Need:

• Prior experience in dispatch, scheduling, or call center environments
• Experience coordinating field service teams (HVAC, plumbing, or home services preferred)
• Proficiency in Microsoft Office and multi-line phone systems
• Familiarity with local geography to support technician routing and service scheduling
• Must report daily to the office (no remote work available)
• Flexibility to work assigned shifts and weekend rotations as needed
• Must pass background check and drug screening

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.