Dispatcher

Description

Job Title: Dispatcher

Pay Range: $20.00 to $25.00

Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:
Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits offerings including:

• Bundled health plans such as medical, Rx, dental and vision
• Company-paid life insurance for extra protection and peace of mind
• Programs to stop smoking, diabetes management coaching, and on demand care options.
• A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies.
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:

Supports Savers vision by coordinating the daily activities of a team of drivers operating trucks for a route collection program. Dispatchers help direct the collection of donations as well as the delivery of donations to Savers stores in the most efficient manner. Dispatchers are also responsible for collecting all of the daily route data and entering the data in the information management system.

• Operate computer-aided communications and dispatching equipment
• Assist with setting up the daily routes and assignments
• Communicate add-ons and cancellations to drivers
• Understand local streets and help drivers, when needed, complete routes and any other assigned stops efficiently through verbal communication
• Assist drivers with unexpected situations at donor’s homes
• Document driver start times, ending times, breaks, lunches and estimated pick-ups
• Process and transmit information and instructions
• Schedule assignments and coordinate activities of drivers
• Act as liaison between donors, drivers, dispatch personnel according to schedules and work orders
• Follow up on issues with donor pick-ups
• Account for all of the driver’s daily paperwork
• Perform other duties as assigned

What you have:

• General knowledge of the highway systems in which the drivers work
• Demonstrate professional interpersonal relationship skills
• Demonstrated strong customer service skills
• Demonstrate skills showing initiative, personal responsibility and accountability
• Strong working knowledge of managing two way communications
• Demonstrated organization skills
• Ability to communicate orally and in writing
• Ability to multi-task several incoming and outgoing communications at any one given time
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form
• Ability to set priorities, meet deadlines with flexibility, and multi-task with minimal direction
• Ability to be detailed-oriented
• Ability to work in fast paced environment with pressure to meet deadlines
• Ability to work within Savers culture

Minimum Required Education, Training and Experience:

• High School Diploma or equivalent
• 1 - 2 years prior work experience in distribution, logistics, customer service or call center helpful
• Knowledge and Experience with Business Equipment and Computer Applications: General office equipment, Microsoft Windows, Microsoft Office (Outlook, Word, Excel), search tools, map tools and other information management systems
• Knowledge of DOT, OSHA, state and Savers safety regulations and requirements

Physical Requirements:

• Ability to sit, stand, walk and speak
• Accommodations made for mobility and/or visually impaired applicants

Minimum Age Requirements:

• Must be at least 18 years of age.

FLSA: Non-Exempt

Location: 1513 Cabin Branch Drive Hyattsville, MD. 20785