Enrollment Specialist

Job Description

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

The Supportive Programs and Initiatives' (SPI) Fair Fares Program Division is a Mayoral initiative to subsidize NYCT fares initiative designed to provide accessible discount for NYCT subways and eligible local bus service to low-income families who are in receipt of Cash Assistance, Supplemental Nutritional Assistance Program as well as New York City residents who are living at or below the federal poverty line.

Working under direction of the Enrollment Specialist Supervisor for Fair Fares, the Enrollment Specialist will be responsible for the enrollment of consumers at walk-in locations throughout the city. He/she will meet with the consumers, review all necessary documents, access database, and gather all necessary information from the consumer while completing the enrollment and application process. Enrollment will also include scanning all documents into the database. As the Enrollment Specialist the position will be dealing with highly sensitive documents, confidentiality and discretion is important to the role. In this role the enrollment specialist will be responsible for answering questions and providing information about the discount and requirements for the program; review consumers’ documents for completeness; navigate the enrollment database; maintain equipment; and finalize consumers’ complete Fair Fare enrollment application packages.

SPI' Fair Fares Program is recruiting for six (6) Community Associate, to function as Enrollment Specialists, who will:

- Verify and enroll participant referrals daily: Walk-In, electronically and/or telephonically. Review consumer’s documents for completeness; ensure Fair Fares consumers have all necessary paperwork and documentation required to complete the Fair Fares application process. Documentation will be reviewed and authenticated as “official” documentation while maintaining the highest level of confidentiality and discretion. Be required to undergo mandatory specialized training in how to review and authenticate official documentation.

- Review FF database throughout the day and ensure all program consents are signed. Navigate the enrollment database; scan all authenticated official documents into the database; data enter all demographic and relevant consumer information necessary to process the completed application; and ensure that all information is entered accurately.

- Finalize and submit the consumers complete Fair Fare application; review to ensure that all necessary documents and/or other relevant information are obtained from the consumer. Notify consumers of required, missing documentation, and direct those consumers to return the missing information according to program procedure. Be responsible for informing consumers of how to obtain official documents from local, state and/or information for submission of complete applications. Respond to consumer questions and concerns in a timely manner.

- Coordinate communication around site-specific issues under direction from his or her supervisor; responsible for creating, organizing, scheduling, and presenting information to community audiences via public speaking (conducting information sessions and setting up information tables), flyers, brochures, and other relevant mediums. Coordinate efforts to facilitate communications at the various locations throughout the five boroughs of New York City to support consumers in the Fair Fare enrollment process and provide adequate personnel coverage.

Hours/Shift:
Monday – Friday; 9am - 5pm

COMMUNITY ASSOCIATE - 56057

Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.