Financial Services Officer

**Financial Aid Position**

Position Summary: Provides financial services and planning to assist students in meeting college costs. This position also administers all aspects of the College’s financial services programs.

Administration. Provides financial counseling and planning to assist students in meeting college costs in order to administer all aspects of the College’s financial aid programs.

Customer Service. Provides students with answers and direction on obtaining financial aid to assist with college funding.

Compliance. Maintains a presence and active involvement in communal affairs to assure compliance with Title IV Student Financial Aid programs and all federal and state regulatory requirements.

Systems Technology. Continually refines office technology systems in order to maintain a high level of professionalism and quality of service to students.

Title IV Refunds. Tracks and monitors student attendance in order to process timely and accurate Title IV Refunds.

Job Requirements: The following job requirements represent minimum levels of education, direct Financial Aid experience and competencies/abilities needed to perform this job successfully:

1. Education: Minimum of an Associates degree preferred

2. Experience: Customer Service and Problem Solving

3. Competencies: Incumbent must (be) able to:

• Project a professional image and provide outstanding customer service

• High ethical standards

• Keep commitments, meet deadlines and achieve demanding results

• Organize and execute around multiple priorities

• Communicate effectively, both orally and in writing

• Cooperate and collaborate as a member of a team

• Use Microsoft Word, Excel and PowerPoint to prepare and maintain records, correspondence, reports and other data

• Excellent verbal and written communication skills

• Strong interpersonal and organizational skills and attention to detail

• Embrace and demonstrate on an ongoing basis the Company’s core values and mission statement.xx