Financial Services Representative

Financial Services Representative

Shallotte, NC area

Corning Credit Union is seeking a full-time Financial Services Representative to join our team in Shallotte, NC.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU’s vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn’t stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve.

Role Summary: As a Financial Services Representative, within our Shallotte, NC branch, you will provide exceptional service, support, and education while assisting members in determining the best loan, deposit, and electronic services options for their individual needs.

Essential Job Duties

• Maintain appropriate knowledge of core systems and CCU’s products and services
• Able to seamlessly transition between assisting members with completing membership and loan applications in-person, over the phone, or electronically
• Gather applicant information, review member loan requests, and analyze credit reports and other financial data
• Make sound lending recommendations through effective interviewing and analysis
• Suggest alternative loan options to members, when appropriate
• Provide exceptional service and education to our members, explaining and promoting beneficial products and services to assist in meeting their vast financial needs
• Also assumes responsibility for other projects or duties as required or assigned

Required Competencies

• Strong customer service and interpersonal skills with the ability to connect well with members in person, as well as over the phone
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced environment
• Strong verbal and written communication skills
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Confidence in recommending products and services with the ability to meet appropriate sales and service goals

Education Requirements

• A bachelor’s degree in Business, Finance, or a related field is preferred, commensurate work experience will also be considered
• A high school diploma or GED is required

Experience Requirements

• Prior lending and membership experience is required

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and small-group situations
• The ability to effectively communicate loan decisions and navigate sensitive situations

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time
• Ability to work within a fast-paced branch environment
• Regular use of computer is required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Corning Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

ADP Privacy Policy | ADP Legal Policy