Front Desk Associate

Benefits:

• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources

This is not a seasonal position. Please only apply if you can work beyond the summer.

The Front Desk Associate or Membership Experience Associate (MEA) is the face of the Retro Fitness outlet in Fort Lee, NJ. The MEA is the first person a member or guest sees when entering the gym. It is important that this person is outgoing, friendly, team-oriented with great communication skills. Sales skills are required for this position. The MEA must also have superb multi-tasking skills and enjoy helping people.

Compensation and Perks:

• $15.92 per hour. On January 1, 2027, it will raise to $16.50 per hour.
• Attractive commission ($10 or $20 per membership sold)
• Monthly bonus structure
• Complimentary Ultimate Membership to this location (excluding access to other Retro Fitness locations and guest access)
• With the adjacent wellness center, Edge Well: Free use of recovery modalities, Free orthopedic evaluation and treatment (first time), Discounted follow-up treatments
• 30% off Retro Blends smoothies, cooler drinks, protein bars, apparel, and other Pro Shop items
• 15% off Spartan Meals
• 15% off Personal Training packages.
• NASM discounts
• Flexible schedule
• Positive company culture

Requirements:
⦁ Sales experience is required.
⦁ This is a part-time, hourly position. A minimum of 15-20 hours per week is required.
⦁ Preferred retail and/or hospitality experience.
⦁ A positive, upbeat attitude and personality.
⦁ Effective ability to communicate with members, guests, coworkers and managers.
⦁ The ability to multi-task.
⦁ Customer service oriented.
⦁ Punctual, responsible, reliable and pays attention to detail.
⦁ Handling cash and other transactions at Point of Sale.
⦁ Willingness to learn and work in a goal-oriented and structured environment.

Environment:
⦁ Working environment is inside Retro Fitness of Fort Lee, NJ.

Direct Reports:
This position is supervised by the positions below and in order of:

• General Manager
• Assistant Manager

Main Responsibilities of the Membership Experience Associate (MEA):
⦁ Greeting and checking in members and guests as they enter the club.
⦁ Resolving member/guest issues in an effective manner.
⦁ Membership tours/sales and retention.
⦁ Selling in-store merchandise such as Retro Blends Smoothies, Cooler Drinks, Pro Shop items, etc.
⦁ Ensuring a safe and clean environment for all members and staff.
⦁ Picking up weights up to 45-60 lbs. is required.
⦁ Applicable downtime tasks provided by Management may include upkeep & walk throughs of facility.
⦁ Opening and closing the facility if scheduled.
⦁ Following company policies and procedures.