Front Desk Representative

Benefits:

• SIMPLE IRA
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks

Front Desk Representative - Starting Pay $19-21 / Hour
Paid training, set shifts, no late nights!

***Bilingual Speakers Preferred***
***Must have weekday morning, evening, and weekend availability to be considered***

SERIOUS APPLICANTS ONLY - We're looking for responsible, consistent applicants looking to provide WOW Customer Service to our members. Please do not apply if you're unable to maintain a consistent schedule of at least 3 shifts per week, including 1 weekend day.

Are you looking for a great job where the work is actually fun? Do you want to work somewhere you can make a difference every single day? We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and believe in rewarding hard work!

Job Benefits:

• Paid training (includes all safety certifications)
• Flexible hours & Competitive hourly pay - earn up to $20/hour based upon weekly hour commitment
• Free group swim lessons for your family members (after 3 months of employment)
• Advancement opportunities exist for the right candidate - leadership roles available for anyone willing to dive in

Position Requirements:

• High energy – you believe work should be fun!
• Service mindset - you take pride in making sure our members are taken care of!
• Able to take initiative and have great organizational skills!
• Excellent communication and able to develop relationships with our members!
• Passionate about working with children of all ages and ability levels!

Duties and Responsibilities:

• Answers telephones, responds to inquiries, takes messages, and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Provides excellent facility tours and explanation of the program.
• Resolves members concerns/complaints using a professional approach.
• Greets parents and students as they check in for lessons..
• Maintains cleanliness of the front desk area, changing areas, restrooms and observation area throughout the shift.
• Handles email correspondence in a timely and professional manner.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Helps prepare all documentation and reports for pool staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience:

• High school diploma or GED required. Some college preferred.
• Two years previous customer service and/or administrative office experience required.
• Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses:

• Willing to obtain/maintain current CPR/AED and First Aid certifications within 60 days of hire.
• If you are not yet certified, we offer classes at our location (paid training)!

Available Shifts:

• Weekday Mornings: 9am - 2:30pm
• Weekday Evenings: 2:30 - 8pm
• Weekends: 8:30am - 3:30pm

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School - Rockville is an Equal Opportunity Employer.

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