Front Office Manager

Office Manager

Full-Time Monday - Friday | South Portland, ME | https://coreyandthen.com/

Are you a highly organized leader who thrives in a fast-paced healthcare environment? As our Office Manager at Corey + Then Dental Implants, Periodontics, Oral Surgery, you'll play a vital role in creating an exceptional patient experience from the moment a patient walks through our doors. You'll lead a dedicated front office team, drive operational excellence, and partner closely with clinical staff to ensure every patient receives outstanding service and care.

Why Join Us?

• Annual Merit Reviews with Bonus Potential
• General Paid Time Off - PTO (starting at 2 weeks), Sick Time, 6 Paid Holidays, Paid Parental Leave (2 weeks)
• Health, Dental, and Vision Insurance (with HSA option)
• 401(k) with 4% Company Match
• Basic and Supplemental Life Insurance
• Spouse and Child Life Insurance
• Short- and Long- Term Disability
• Employee Assistance Program (EAP)
• FIGS Scrubs and CPR/BLS Certification provided

What You'll Do

This role is a unique opportunity for an experienced operations leader to serve as a business partner and right hand to the surgeon. The Office Manager / Practice Manager will oversee day-to-day operations across administrative, front office, and clinical functions—helping build systems, lead the team, and establish a strong operational foundation from day one.

This is a hands-on leadership role ideal for someone who thrives on ownership, accountability, and collaboration while helping shape the culture and success of a growing practice.

Practice & Operations Leadership

• Serve as the primary operational leader for the practice, partnering closely with the surgeon on day-to-day management and long-term planning.
• Oversee all aspects of practice operations, including patient experience, team performance, workflows, and operational efficiency.
• Establish goals, track performance, and recommend improvements to support growth and sustainability.
• Lead implementation of policies, procedures, and operational best practices.

Team Leadership & HR Management

• Hire, onboard, train, schedule, and manage front office and clinical staff.
• Provide coaching, feedback, and performance management, including quarterly check ins, annual compensation reviews and disciplinary support as needed.
• Foster a positive, professional, and collaborative team culture focused on patient-centered care.
• Ensure appropriate staffing levels to support patient volume and clinical flow.

Front Office & Patient Experience Oversight

• Oversee front office operations, patient flow, scheduling, and administrative processes.
• Ensure a consistent, high-quality patient experience from first contact through post-procedure follow-up.
• Maintain office systems, supplies, equipment, and vendor relationships.
• Step in to support front office functions as needed.

Clinical Operations Support

• Partner with the surgeon to ensure efficient daily clinical operations.
• Support quality assurance, clinical workflow coordination, and continuity of care.
• Maintain compliance with clinical protocols, safety standards, and regulatory requirements.
• Ensure effective communication between clinical and administrative teams.

Facilities, Compliance & Administration

• Oversee the physical environment of the practice, ensuring a safe, organized, and professional workspace.
• Maintain accurate operational documentation and reporting.
• Identify operational issues proactively and troubleshoot effectively.
• Perform additional duties as needed to support the success of the practice.

What You Bring

Education & Experience

• High school diploma or equivalent required, Bachelor's degree preferred.
• Minimum of two years of administrative and clerical experience required.
• Medical or dental office experience required.
• Previous leadership or supervisory experience preferred.

Skills & Abilities

• Strong office administration and organizational skills.
• Proficiency with Microsoft Office Suite and related business software.
• Knowledge of office management procedures and best practices.
• Excellent verbal and written communication skills.
• Outstanding interpersonal and customer service skills.
• Exceptional attention to detail and organizational abilities.
• Strong time management skills with the ability to prioritize multiple responsibilities.
• Ability to proactively identify and resolve issues to enhance the patient experience.
• Ability to collaborate effectively with clinical and administrative teams.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity, or protected veterans’ status.