Front Office Representative

REPORTS TO: Under the direct supervision of the Manager.

GENERAL DESCRIPTION/POSITION GOAL:

I. JOB RELATED FUNCTIONS:

• Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
• Directly responsible for the overall administration, coordination, and evaluation of the patient registration, check-in, check-out and insurance verification process. Informs patients of costs

for care being provided and guides them to appropriate resources for further information.

• Answers telephones, relays messages and greets visitors/patients.
• Has knowledge of commonly used concepts, practices and procedures.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Duties as assigned

II. CUSTOMER SERVICE EXPECTATIONS: Demonstrates competencies in customer service and an understanding SimonMed Imaging code of conduct and culture.

III. EQUIPMENT: Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.

IV. JOB RELATED AND PROFESSIONAL GROWTH: Adheres to policies, procedures, guidelines relative to departmental operations. Participation in specific activities for the promotion of self- growth or the enhancement of a positive image.

V. QUALITY: Applies the standards of practice/performance in the work setting to achieve positive outcomes.

MINIMUM QUALIFICATIONS: Requires a high school diploma or its equivalent and 0-2 years of related experience. Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.

PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking. Good visual and auditory acuity as well as good manual dexterity and the ability to be readily understood are essential. Must be able to work in an environment with multiple deadlines and priorities. Must be able to work in a stressful environment.

DRESS ATTIRE: Business Casual and always a SimonMed Logo Custom Lab coat/White Jacket