Fulfillment Specialist

Fulfillment Specialist

Full-Time | Operations
Reports to: Team Leader

Second Shift: M-F 3pm - 11pm

Join the Avalon Team

Looking for a full-time opportunity where attention to detail matters and you can learn on the job?

We’re hiring a Fulfillment Specialist to join our Operations team. You’ll play an important role in making sure medical record requests are processed accurately, securely, and on time.

No previous Release of Information experience is required. We’ll provide the training you need to be successful.

About Avalon

Avalon is a growing professional services company that helps clients solve complex business information challenges through the right combination of people, process, and technology. Our services include eDiscovery, cybersecurity, managed review and legal staffing, and secure print and mail solutions.

What really defines Avalon is our people and how we work together. We value teamwork, accountability, attention to detail, open communication, and continuous improvement. We want team members who take pride in their work, support one another, and look for ways to get better every day.

Why Work at Avalon?

At Avalon, every team member plays a role in our success. We’re committed to creating an environment where people can learn, grow, collaborate, and make a meaningful contribution.

When you join Avalon, you can expect:

• Training and support to help you become confident and successful in your role.
• Opportunities to learn and grow as you build your skills and experience.
• A team-oriented culture built around respect, collaboration, and helping each other succeed.
• A focus on continuous improvement, where team members are encouraged to share ideas and find better ways of doing things.
• Work that matters, helping ensure sensitive medical information is processed accurately, securely, and efficiently.

Whether you're bringing previous experience or looking for an opportunity to build new skills, Avalon is a place where you can learn, contribute, and grow.

What You’ll Be Doing

As a Fulfillment Specialist, you’ll be responsible for processing medical Release of Information (ROI) requests and helping ensure documents are handled accurately, efficiently, and securely.

You will:

• Prepare, print, and package medical records and other documents for mailing
• Verify that medical records are matched with the correct supporting documentation
• Learn and use the software, printers, scanners, copiers, and other equipment needed to complete your work
• Monitor printing and mailing transactions from start to finish to help ensure accuracy and successful completion
• Help keep printers, copiers, and other equipment operating efficiently
• Follow established procedures for handling Protected Health Information (PHI) and maintaining HIPAA compliance
• Meet established productivity and quality expectations
• Work with our distribution center and third-party customer service representatives to resolve questions and ensure requests are completed successfully
• Participate in initial and ongoing training

You’ll Be a Great Fit If You:

• Have strong attention to detail and take pride in getting things right
• Are dependable, organized, and able to manage your time effectively
• Are comfortable working in a fast-paced, production-oriented environment
• Can work independently with limited supervision after completing training
• Are comfortable using computers and common office equipment
• Have basic Microsoft Office, computer, and math skills
• Can follow detailed procedures consistently
• Understand the importance of protecting confidential and sensitive information
• Communicate effectively and work well as part of a team

Education & Experience

• High school diploma or equivalent required
• No previous experience required
• Experience with medical records, Release of Information (ROI), or healthcare systems is helpful, but not required
• HIPAA knowledge or certification is a plus, but not required

Physical Requirements

This position involves a combination of sitting, standing, and working with computers and office/fulfillment equipment.

Team members must also be able to:

• Sit or stand for prolonged periods
• Occasionally bend or kneel
• Push and pull carts as needed
• Lift up to 50 pounds at times

Ready to Get Started?

If you’re dependable, detail-oriented, and ready to learn, we’d love to hear from you.

This is a great opportunity for someone looking to build experience in a professional environment while becoming part of a team that values quality, accountability, collaboration, and continuous improvement.

Apply today and take the next step with Avalon.

Second Shift: Monday - Friday 3 pm - 11 pm