Help Desk Technician

Help Desk Technician

The new help desk technicican is a team player who be responsible for helping to manage Graham Windham’s IT operations and network infrastructure.

• Responsible for helping to managing the day-to-day operations of network infrastructure, including configuring, diagnosing, repairing, upgrading, and optimizing all computer systems, equipment and services.
• Ensures that all help desk requests responded to and handled in a timely manner
• Provide technical assistance and customer support related to computer systems, hardware, and software.
• Create and maintain network users/permissions.
• Provide staff with technical training where required.
• Assist with the research, implementation and deployment of current/future software and hardware projects.
• Troubleshoot network performance issues, as well as analyze and resolve wireless local area networks (WLAN) hardware/software problems in a timely and accurate fashion,
• Ensures asset tracking for IT related equipment is accurately maintained
• Install and configure computer network equipment.
• Travel will be required for on-site hardware and software maintenance
• Occasional evenings and weekends and over-time may be required to meet deadlines.

Minimum Requirements

• Bachelor’s Degree in Computer Science or Four years of applicable experience and/or equivalent experience
• Experience with enterprise-level LAN, WAN, and WLAN engineering, design, and implementation
• Proven experience with network capacity planning, network security principles, and general network management best practice
• Managing a Windows network environment and Active Directory
• Strong knowledge of network management and analysis tools
• Knowledge with Azure/Office 365 hybrid environment is a plus
• Lifting and transporting of moderately heavy objects, such as computers, printers and peripherals

Competencies.

• Ability to quickly learn technologies and products using documentation and internet resources.
• Good written and oral communication skills; good interpersonal skills
• Self-motivated and directed, with keen attention to detail
• Proven analytical and problem-solving abilities
• Experience working in a team-oriented, collaborative environment.

Full-Time Position; Salary commensurate with experience and qualifications. Graham Windham offers eligible employees a comprehensive benefit package including medical, dental, and vision coverage, paid time off, holiday pay, retirement savings plan, and much more.

Full or Part Time

Full-Time

Salary

Commensurate with experience

Location

One Pierrepont Plaza, Brooklyn

Disclaimer:

Job descriptions and specifications are not intended and should not be construed to be an exhaustive list of all responsibilities, skills or working conditions associated with a job. They are intended to be an accurate reflection of the principal requirements of the position

EOE